Welcome to the official site of the In-Center Hemodialysis CAHPS Survey

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The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) In-Center Hemodialysis Survey is designed to measure the experiences of people receiving in-center hemodialysis (ICH) care from Medicare-certified dialysis facilities. Beginning in calendar year 2014, the In-Center Hemodialysis CAHPS Survey, also referred to as the ICH CAHPS Survey, is conducted for ICH facilities by survey vendors approved by the Centers for Medicare & Medicaid Services (CMS).

For more information on the history and background of the ICH CAHPS Survey, participation requirements, and public reporting, visit the About ICHCAHPS page. For information about how to become an approved ICH CAHPS Survey vendor, please click on the Vendor Application Process link under the "For Vendors" tab above.

Viewers are encouraged to check this site, which is the official web site for the ICH CAHPS Survey, regularly for updated information about the ICH CAHPS Survey.

For more information, please contact or call 1-866-245-8083.

For information about the availability of auxiliary aids and services, visit:

ICH CAHPS 2024 Spring Survey Data Collection Schedule

Activity Date
2024 ICH CAHPS Survey Vendor Update Training Session 2/7/2024
2024 Introduction to the ICH CAHPS Survey Self-Administered Training 2/7/2024-2/14/2024
Submit New Facility-Specific Questions to CMS 2/2/2024
Deadline for Authorizing a Vendor for 2024 Spring Survey1 2/28/2024
Deadline for Submitting a 2024 Facility Non-Participation Form2 2/28/2024
Deadline (for vendors) to submit Facility Closed Attestation form3 2/28/2024
Deadline (for vendors) to Review Vendor Authorization Report and Notify the Coordination Team of any Authorization Issues 3/1/2024
Deadline for Submitting the Updated Quality Assurance Plan 5/31/2024
Sampling Window 10/1/2023-12/31/2023
Sample Files Uploaded on ICH CAHPS Website 3/29/2024
Vendors Attest to Receipt of Sample File 4/2/2024
Mail Prenotification Letter 4/19/2024
Mail 1st Survey (mail only and mixed mode)/Begin Telephone data collection (phone only mode) 5/3/2024
Mail 2nd Survey (mail only)/Begin phone follow-up (mixed mode) 5/31/2024
Data Collection Ends 7/12/2024
Vendors Clean/Process Final Data and Construct XML File 7/12/2024-7/31/2024
Deadline for Submitting XML Data File to ICH Data Center 7/31/2024

1 Only ICH facilities that will be switching to a different survey vendor and those that will be participating in the ICH CAHPS Survey for the first time will need to complete the online vendor authorization form.

2 The Facility Non-Participation Form is an annual form that is valid only for the year in which it was submitted. ICH facilities that submitted the Facility Non-Participation Form in 2023 must submit the 2024 Facility Non-Participation Form if they do not plan to administer the 2024 ICH CAHPS Spring and Fall Surveys.

3 Submission of the Vendor Facility Closing Attestation Form alerts the Coordination Team that a sample file should not be provided for the facility for the upcoming ICH CAHPS Survey Period.