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Patient-Mix Coefficients, Star Ratings, and Average State and National Scores for the ICH CAHPS Survey Results Publicly Reported in November 2022 (delayed October Refresh)
folder_openInformation for Dialysis Facilitiescalendar_todayPosted November 17, 2022

The ICH CAHPS Survey results that are currently posted on Care Compare on the Medicare.gov website (https://www.medicare.gov/care-compare/) are based on ICH CAHPS Survey data from the 2021 ICH CAHPS Spring and 2021 ICH CAHPS Fall Surveys.

Patient-Mix Coefficients and Star Ratings for the 2022 October Refresh (delayed until November 2022)

The results shown are statistically adjusted for both data collection mode and for patient-mix. Information about the adjustments made to the survey results and the coefficients used to adjust the results can be found here. Information presented in this document will allow ICH facilities to approximate the effect of patient-mix adjustment on their ICH CAHPS Survey results that were posted on Care Compare in November 2022. This document also includes additional information on the clustering method used to create ICH CAHPS Star Ratings (Appendix A).

Average State and National Scores for the 2022 October Refresh (delayed until November 2022)

In addition, you can click here to see the state and national averages for the three ICH CAHPS composite measures and the three global ratings based on the combined data from these two survey periods. The average response rate for each state and the overall response rate are also provided in this document.

Please contact the ICH CAHPS Coordination Team at 1–866–245–8083 or via email at ichcahps@rti.org if you have any questions.

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RTI International will be closed November 24 and 25, 2022
folder_openOther Announcementscalendar_todayPosted November 17, 2022

RTI International will have limited availability on November 23, 2022 and will be closed on November 24 and 25, 2022. The ICH CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on these dates as soon as possible after RTI re-opens on November 28, 2022.

Please contact the Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

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2023 ESRD Prospective Payment System Final Rule
folder_openInformation for Dialysis Facilitiescalendar_todayPosted November 8, 2022

The ESRD Prospective Payment System (PPS) Final Rule for Calendar Year 2023, which was published in the Federal Register on November 7, 2022, is available here.

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Tentative Data Collection Schedule for the 2023 ICH CAHPS Spring Survey
folder_openOther Announcementscalendar_todayPosted November 4, 2022

The tentative data collection schedule and the dates for some key activities related to the 2023 In-Center Hemodialysis CAHPS (ICH CAHPS) Spring Survey are shown below. Please note that these dates are subject to change. Should a schedule change occur, an announcement will be posted.

Activity Date
2023 ICH CAHPS Survey Vendor Update Training Session 2/8/2023
2023 Introduction to the ICH CAHPS Survey Self-Administered Training 2/8/2023-2/15/2023
Submit New Facility-Specific Questions to CMS 2/3/2023
Deadline for Authorizing a Vendor for 2023 Spring Survey1 2/28/2023
Deadline for Submitting a 2023 Facility Non-Participation Form2 2/28/2023
Deadline (for vendors) to Review Vendor Authorization Report and Notify the Coordination Team of any Authorization Issues 3/1/2023
Deadline for Submitting the Updated Quality Assurance Plan 5/31/2023
   
Sampling Window 10/1/2022-12/31/2022
Sample Files Uploaded on ICH CAHPS Website 3/31/2023
Vendors Attest to Receipt of Sample File 4/4/2023
Mail Prenotification Letter 4/21/2023
Mail 1st Survey (mail only and mixed mode)/Begin Telephone data collection (phone only mode) 5/5/2023
Mail 2nd Survey (mail only)/Begin phone follow-up (mixed mode) 6/2/2023
Data Collection Ends 7/14/2023
Vendors Clean/Process Final Data and Construct XML File 7/14/2023-7/26/2023
Deadline for Submitting XML Data File to ICH Data Center 7/26/2023

1 Only ICH facilities that will be switching to a different survey vendor and those that will be participating in the ICH CAHPS Survey for the first time will need to complete the online vendor authorization form.
2 The Facility Non-Participation Form is an annual form that is valid only for the year in which it was submitted. ICH facilities that submitted the Facility Non-Participation Form in CY2022 must submit the 2023 Facility Non-Participation Form if they do not plan to administer the 2023 ICH CAHPS Spring and Fall Surveys.

Please contact the Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need more information about the 2023 ICH CAHPS Spring Survey.

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Revised OMB Expiration Date on Mail Questionnaire for the 2022 Fall Survey Period
folder_openChanges to Survey Materialscalendar_todayPosted October 11, 2022

The ICH CAHPS Coordination Team would like to alert ICH CAHPS Survey vendors of the following change that will be made to the mail version of the ICH CAHPS Survey, in all approved languages:

  • The OMB expiration date (which is required to be printed under the stand-alone OMB number in the upper right-hand corner on the cover or first page of the mail survey) should be revised to display as: “Expiration Date: September 30, 2025”.
  • For reference, the current mail survey displays this OMB expiration date as: “Expiration Date: December 31, 2022”.

All ICH CAHPS Survey vendors must make this change in their survey materials before the 2022 ICH CAHPS Fall Survey’s 2nd mailing date of December 2, 2022 (the 2nd mailing for mail-only client facilities). However, if a vendor has not yet printed the mail surveys for the upcoming November 4, 2022 1st mailing date, please revise the OMB expiration date at this time.

The revised final ICH CAHPS Survey mail survey in all approved languages, with this new expiration date, will be made available on the ICH CAHPS website in early February 2023.

Please contact the ICH CAHPS Survey Coordination Team at 1-866-245-8083 or via email at ichcahps@rti.org if you have any questions.

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Request for Interest in Becoming an Approved ICH CAHPS Survey Vendor for 2023
folder_openTraining Informationcalendar_todayPosted September 19, 2022

Important Information for Survey Vendor Organizations Interested in Becoming an Approved ICH CAHPS Survey Vendor

***Any survey vendor organization, not already a CMS-approved survey vendor for ICH CAHPS, interested in applying to become an approved ICH CAHPS Survey vendor must notify the ICH CAHPS Coordination Team of their interest via email at ichcahps@rti.org no later than Monday, October 3, 2022.***

The ICH CAHPS Coordination Team is preparing for the semiannual ICH CAHPS Surveys that will be conducted in calendar year 2023. This will include accepting and processing applications from survey vendor organizations and training those survey vendors to become a CMS approved ICH CAHPS Survey vendor; however, any interested survey vendor organization must notify us of their intent to submit an application by 5 PM ET on October 3, 2022. To become a CMS-approved ICH CAHPS Survey vendor, survey organizations must at a minimum:

  • complete and submit the ICH CAHPS Vendor Application via the ICH CAHPS website,
  • meet the minimum business requirements posted on the ICH CAHPS website,
  • participate in the self-administered Introduction to the ICH CAHPS Webinar Training,
  • complete a training certification after participating in the Introduction training, and
  • attend all vendor update training sessions.

The vendor application will be made available on the website in late October, depending on the response to this request for interest announcement. Survey organizations that submit an application for 2023, meet the requirements for becoming a CMS-approved ICH CAHPS Survey vendor, and receive final approval from CMS will be eligible to administer the survey beginning with the 2023 ICH CAHPS Fall Survey.

Please contact the Coordination Team via email at ichcahps@rti.org or call us toll-free telephone at 1-866-245-8083 if you have any questions about this request for interest.

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RTI International will be closed September 2 and 5, 2022
folder_openOther Announcementscalendar_todayPosted August 31, 2022

RTI International will be closed on September 2 and 5, 2022. The ICH CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on those dates as soon as possible after RTI re-opens on September 6, 2022.

Please contact the Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

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Reminder: Deadline for Authorizing a Survey Vendor for the 2022 ICH CAHPS Fall Survey is August 31, 2022
folder_openFacility Participation Requirementscalendar_todayPosted August 30, 2022

This is a reminder that all in-center hemodialysis (ICH) facilities that are administering the ICH CAHPS Survey for the first time or are switching to a different ICH CAHPS Survey vendor to administer the 2022 ICH CAHPS Fall Survey must update their vendor authorization on the ICH CAHPS website by 5:00 PM Eastern Time on August 31, 2022. Please note you must update the online vendor authorization only if the following applies:

  • Your facility is participating in the ICH CAHPS Survey for the first time during the 2022 Fall Survey; OR
  • Your facility is switching to a different survey vendor to administer the 2022 ICH CAHPS Fall Survey; OR
  • Your facility entered the 2022 Spring Survey as the last survey period for which the vendor would administer the survey when you originally submitted the vendor authorization form.

If your organization will continue to use the same ICH CAHPS Survey vendor that was used to administer the 2022 ICH CAHPS Spring Survey, you do not need to update the online vendor authorization form.

If any of the above statements apply to your facility, you must update the online vendor authorization form for the 2022 ICH CAHPS Fall Survey on the ICH CAHPS website by the August 31, 2022 deadline. Please note that you must have a formal written contract with an approved ICH CAHPS Survey vendor before authorizing that vendor on the website. ICH facilities that served 30 or more survey-eligible patients in calendar year 2021 must administer both the 2022 ICH CAHPS Spring and Fall Surveys to be compliant with the CMS quality reporting requirements. If the online vendor authorization form is not updated by the deadline, a sample will not be provided to a survey vendor, which means the 2022 Fall Survey cannot be administered.

The steps for authorizing a vendor on the ICH CAHPS website are as follows:

  • Log in to the ICH CAHPS website here.
  • From your personal dashboard, click “Authorize a Vendor.” The system will then take you to the Authorize a Vendor page.
  • From the “Select Action” drop-down list on the Authorize a Vendor page:
    • If authorizing a vendor for the first time on the website: Select the “Select a vendor for the first time” option.
    • If changing/switching to a different vendor: Select the “Switch to a different vendor” option.
  • Select the name of your survey vendor from the vendor drop-down list.
  • Select the Beginning Survey Period for your new vendor. In this instance, you would select "2022 Fall Survey."
  • Do not enter an end date for your survey vendor unless you know that you will not be using this vendor for the 2023 Spring Survey.
  • Select the CCN(s) of the ICH facility (or facilities) to which the authorization applies.
  • Click the “Submit” button.

Please note:  No changes to vendor authorizations will be accepted for the 2022 Fall Survey after 5:00 PM Eastern Time on August 31, 2022.

Please contact the ICH CAHPS Coordination Team at 1–866–245–8083 or via email at ichcahps@rti.org if you have any questions or need more information about the 2022 ICH CAHPS Surveys.

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Only One Week before the Deadline to Authorize a Survey Vendor for the 2022 ICH CAHPS Fall Survey
folder_openFacility Participation Requirementscalendar_todayPosted August 24, 2022

This is a reminder that all in-center hemodialysis (ICH) facilities that are administering the ICH CAHPS Survey for the first time or are switching to a different ICH CAHPS Survey vendor to administer the 2022 ICH CAHPS Fall Survey must update their vendor authorization on the ICH CAHPS website by 5:00 PM Eastern Time on August 31, 2022. Please note you must update the online vendor authorization only if the following applies.

  • Your facility is participating in the ICH CAHPS Survey for the first time during the 2022 Fall Survey; OR
  • Your facility is switching to a different survey vendor to administer the 2022 ICH CAHPS Fall Survey; OR
  • Your facility entered the 2022 Spring Survey as the last survey period for which the vendor would administer the survey when you originally submitted the vendor authorization form.

If your organization will continue to use the same ICH CAHPS Survey vendor that was used to administer the 2022 ICH CAHPS Spring Survey, you do not need to update the online vendor authorization form.

If any of the above statements apply to your facility, you must update the online vendor authorization form for the 2022 ICH CAHPS Fall Survey on the ICH CAHPS website by the August 31, 2022 deadline. Please note that you must have a formal written contract with an approved ICH CAHPS Survey vendor before authorizing that vendor on the website.

ICH facilities that served 30 or more survey-eligible patients in calendar year 2021 must administer both the 2022 ICH CAHPS Spring and Fall Surveys to be compliant with the CMS quality reporting requirements. If the online vendor authorization form is not updated by the deadline, a sample will not be provided to a survey vendor, which means the 2022 Fall Survey cannot be administered.

The steps for authorizing a vendor on the ICH CAHPS website are as follows:

  • Log in to the ICH CAHPS website here.
  • From your personal dashboard, click “Authorize a Vendor.” The system will then take you to the Authorize a Vendor page.
  • From the “Select Action” drop-down list on the Authorize a Vendor page:
    • If authorizing a vendor for the first time on the website: Select the “Select a vendor for the first time” option.
    • If changing/switching to a different vendor: Select the “Switch to a different vendor” option.
  • Select the name of your survey vendor from the vendor drop-down list.
  • Select the Beginning Survey Period for your new vendor. In this instance, you would select "2022 Fall Survey."
  • Do not enter an end date for your survey vendor unless you know that you will not be using this vendor for the 2023 Spring Survey.
  • Select the CCN(s) of the ICH facility (or facilities) to which the authorization applies.
  • Click the “Submit” button.

Please note: No changes to vendor authorizations will be accepted for the 2022 Fall Survey after 5:00 PM Eastern Time on August 31, 2022.

Please contact the ICH CAHPS Coordination Team at 1–866–245–8083 or via email at ichcahps@rti.org if you have any questions or need more information about the 2022 ICH CAHPS Surveys.

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Authorizing a Survey Vendor for the 2022 ICH CAHPS Fall Survey
folder_openFacility Participation Requirementscalendar_todayPosted August 4, 2022

All in-center hemodialysis (ICH) facilities that are administering the ICH CAHPS Survey for the first time or are switching to a different survey vendor to administer the 2022 ICH CAHPS Fall Survey must update their vendor authorization on the ICH CAHPS website by 5:00 PM Eastern Time on August 31, 2022.

If your organization will continue to use the same survey vendor that was used to administer the 2022 Spring Survey, you do not need to update the online vendor authorization form. However, you must update the online vendor authorization if any of the following apply:

  • Your facility is participating in the ICH CAHPS Survey for the first time during the 2022 Fall Survey; OR
  • Your facility is switching to a different survey vendor to administer the 2022 ICH CAHPS Fall Survey; OR
  • Your facility entered the 2022 Spring Survey as the last survey period for which the vendor would administer the survey when you originally submitted the vendor authorization form.

If any of the above statements apply to your facility, you must update the online vendor authorization form for the 2022 ICH CAHPS Fall Survey on the ICH CAHPS website by the August 31, 2022 deadline.

ICH facilities that served 30 or more survey-eligible patients in calendar year 2021 must administer both the 2022 Spring and Fall Surveys to be compliant with CMS’s quality reporting requirements. If one of the above bullets apply and the online vendor authorization form is not updated by the deadline, a sample will not be provided to a survey vendor, which means the 2022 Fall Survey cannot be administered.

The steps for authorizing a vendor on the ICH CAHPS website are as follows:

  • Log in to the ICH CAHPS website here.
  • From your personal dashboard, click “Authorize a Vendor.” The system will then take you to the Authorize a Vendor page.
  • From the “Select Action” drop-down list on the Authorize a Vendor page:
    • If authorizing a vendor for the first time on the website: Select the “Select a vendor for the first time” option.
    • If changing/switching to a different vendor: Select the “Switch to a different vendor” option.
  • Select the name of your survey vendor from the vendor drop-down list.
  • Select the Beginning Survey Period for your new vendor. In this instance, you would select "2022 Fall Survey."
  • Do not enter an end date for your survey vendor unless you know that you will not be using this vendor beyond the 2022 Fall Survey.
  • Select the CCN(s) of the ICH facility (or facilities) to which the authorization applies.
  • Click the “Submit” button.

Please note:  No changes to vendor authorizations will be accepted for the 2022 Fall Survey after 5:00 PM Eastern Time on August 31, 2022.

Please contact the ICH CAHPS Coordination Team at 1–866–245–8083 or via email at ichcahps@rti.org if you have any questions.

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