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Request for Interest in Becoming an Approved ICH CAHPS Survey Vendor for 2022
folder_openTraining Informationcalendar_todayPosted September 15, 2021

Important Information for Survey Vendor Organizations Interested in Becoming an Approved ICH CAHPS Survey Vendor

***Any survey vendor organization, not already a CMS-approved survey vendor for ICH CAHPS, interested in applying to become an approved ICH CAHPS Survey vendor must notify the ICH CAHPS Coordination Team of their interest via email at ichcahps@rti.org no later than Friday, October 1, 2021.***

The ICH CAHPS Coordination Team is preparing for the semiannual ICH CAHPS Surveys that will be conducted in calendar year 2022. This will include accepting and processing applications from survey vendor organizations and training those survey vendors to become a CMS approved ICH CAHPS Survey vendor; however, any interested survey vendor organization must notify us of their intent to submit an application by 5 PM ET on October 1, 2021. To become a CMS-approved ICH CAHPS Survey vendor, survey organizations must, at a minimum:

  • complete and submit the ICH CAHPS Vendor Application via the ICH CAHPS website,
  • meet the minimum business requirements posted on the ICH CAHPS website,
  • participate in the self-administered Introduction to the ICH CAHPS Webinar Training,
  • complete a training certification after participating in the Introduction training, and
  • attend all vendor update training sessions.

The vendor application will be made available on the website in late October, depending on the response to this request for interest announcement. Survey organizations that submit an application for 2022, meet the requirements for becoming a CMS-approved ICH CAHPS Survey vendor, and receive final approval from CMS will be eligible to administer the survey beginning with the 2022 ICH CAHPS Fall Survey.

Please contact the Coordination Team via email at ichcahps@rti.org or call us toll-free telephone at 1-866-245-8083 if you have any questions about this request for interest.

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RTI International will be closed September 3 and 6, 2021
folder_openOther Announcementscalendar_todayPosted August 31, 2021

RTI International will be closed on September 3 and 6, 2021. The ICH CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on those dates as soon as possible after RTI re-opens on September 7, 2021.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

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Reminder: Deadline for Authorizing a Survey Vendor for the 2021 ICH CAHPS Fall Survey is August 31, 2021
folder_openFacility Participation Requirementscalendar_todayPosted August 30, 2021

This is a reminder that all in-center hemodialysis (ICH) facilities that are administering the ICH CAHPS Survey for the first time or are switching to a different ICH CAHPS Survey vendor to administer the 2021 ICH CAHPS Fall Survey must update their vendor authorization on the ICH CAHPS website by 5:00 PM Eastern Time on August 31, 2021. Please note you must update the online vendor authorization only if the following applies.

  • Your facility is participating in the ICH CAHPS Survey for the first time during the 2021 Fall Survey; OR
  • Your facility is switching to a different survey vendor to administer the 2021 ICH CAHPS Fall Survey; OR
  • Your facility entered the 2021 Spring Survey as the last survey period for which the vendor would administer the survey when you originally submitted the vendor authorization form.

If your organization will continue to use the same ICH CAHPS Survey vendor that was used to administer the 2021 ICH CAHPS Spring Survey, you do not need to update the online vendor authorization form.

If any of the above statements apply to your facility, you must update the online vendor authorization form for the 2021 ICH CAHPS Fall Survey on the ICH CAHPS website by the August 31, 2021 deadline. Please note that you must have a formal written contract with an approved ICH CAHPS Survey vendor before authorizing that vendor on the website

ICH facilities that served 30 or more survey-eligible patients in calendar year 2020 must administer both the 2021 ICH CAHPS Spring and Fall Surveys to be compliant with the CMS quality reporting requirements. If the online vendor authorization form is not updated by the deadline, a sample will not be provided to a survey vendor, which means the 2021 Fall Survey cannot be administered.

The steps for authorizing a vendor on the ICH CAHPS website are as follows:

  • Log in to the ICH CAHPS website here.
  • From your personal dashboard, click “Authorize a Vendor.” The system will then take you to the Authorize a Vendor page.
  • From the “Select Action” drop-down list on the Authorize a Vendor page:
    • If authorizing a vendor for the first time on the website: Select the “Select a vendor for the first time” option.
    • If changing/switching to a different vendor: Select the “Switch to a different vendor” option.
  • Select the name of your survey vendor from the vendor drop-down list.
  • Select the Beginning Survey Period for your new vendor. In this instance, you would select "2021 Fall Survey."
  • Do not enter an end date for your survey vendor unless you know that you will not be using this vendor for the 2022 Spring Survey.
  • Select the CCN(s) of the ICH facility (or facilities) to which the authorization applies.
  • Click the “Submit” button.

Please note:  No changes to vendor authorizations will be accepted for the 2021 Fall Survey after 5:00 PM Eastern Time on August 31, 2021.

Please contact the ICH CAHPS Coordination Team at 1–866–245–8083 or via email at ichcahps@rti.org if you have any questions or need more information about the 2021 ICH CAHPS Surveys.

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Only One Week before the Deadline to Authorize a Survey Vendor for the 2021 ICH CAHPS Fall Survey
folder_openFacility Participation Requirementscalendar_todayPosted August 24, 2021

This is a reminder that all in-center hemodialysis (ICH) facilities that are administering the ICH CAHPS Survey for the first time or are switching to a different ICH CAHPS Survey vendor to administer the 2021 ICH CAHPS Fall Survey must update their vendor authorization on the ICH CAHPS website by 5:00 PM Eastern Time on August 31, 2021. Please note you must update the online vendor authorization only if the following applies.

  • Your facility is participating in the ICH CAHPS Survey for the first time during the 2021 Fall Survey; OR
  • Your facility is switching to a different survey vendor to administer the 2021 ICH CAHPS Fall Survey; OR
  • Your facility entered the 2021 Spring Survey as the last survey period for which the vendor would administer the survey when you originally submitted the vendor authorization form.

If your organization will continue to use the same ICH CAHPS Survey vendor that was used to administer the 2021 ICH CAHPS Spring Survey, you do not need to update the online vendor authorization form.

If any of the above statements apply to your facility, you must update the online vendor authorization form for the 2021 ICH CAHPS Fall Survey on the ICH CAHPS website by the August 31, 2021 deadline. Please note that you must have a formal written contract with an approved ICH CAHPS Survey vendor before authorizing that vendor on the website.

ICH facilities that served 30 or more survey-eligible patients in calendar year 2020 must administer both the 2021 ICH CAHPS Spring and Fall Surveys to be compliant with the CMS quality reporting requirements. If the online vendor authorization form is not updated by the deadline, a sample will not be provided to a survey vendor, which means the 2021 Fall Survey cannot be administered.

The steps for authorizing a vendor on the ICH CAHPS website are as follows:

  • Log in to the ICH CAHPS website here.
  • From your personal dashboard, click “Authorize a Vendor.” The system will then take you to the Authorize a Vendor page.
  • From the “Select Action” drop-down list on the Authorize a Vendor page:
    • If authorizing a vendor for the first time on the website: Select the “Select a vendor for the first time” option.
    • If changing/switching to a different vendor: Select the “Switch to a different vendor” option.
  • Select the name of your survey vendor from the vendor drop-down list.
  • Select the Beginning Survey Period for your new vendor. In this instance, you would select "2021 Fall Survey."
  • Do not enter an end date for your survey vendor unless you know that you will not be using this vendor for the 2022 Spring Survey.
  • Select the CCN(s) of the ICH facility (or facilities) to which the authorization applies.
  • Click the “Submit” button.

Please note: No changes to vendor authorizations will be accepted for the 2021 Fall Survey after 5:00 PM Eastern Time on August 31, 2021.

Please contact the ICH CAHPS Coordination Team at 1–866–245–8083 or via email at ichcahps@rti.org if you have any questions or need more information about the 2021 ICH CAHPS Surveys.

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Authorizing a Survey Vendor for the 2021 ICH CAHPS Fall Survey
folder_openFacility Participation Requirementscalendar_todayPosted August 5, 2021

All in-center hemodialysis (ICH) facilities that are administering the ICH CAHPS Survey for the first time or are switching to a different survey vendor to administer the 2021 ICH CAHPS Fall Survey must update their vendor authorization on the ICH CAHPS website by 5:00 PM Eastern Time on August 31, 2021. Please note that you will need to update the online vendor authorization only if one of the bullets below apply.

If your organization will continue to use the same survey vendor that was used to administer the 2021 Spring Survey, you do not need to update the online vendor authorization form. However, you must update the online vendor authorization if any of the following apply:

  • Your facility is participating in the ICH CAHPS Survey for the first time during the 2021 Fall Survey; OR
  • Your facility is switching to a different survey vendor to administer the 2021 ICH CAHPS Fall Survey; OR
  • Your facility entered the 2021 Spring Survey as the last survey period for which the vendor would administer the survey when you originally submitted the vendor authorization form.

If any of the above statements apply to your facility, you must update the online vendor authorization form for the 2021 ICH CAHPS Fall Survey on the ICH CAHPS website by the August 31, 2021 deadline. ICH facilities that served 30 or more survey-eligible patients in calendar year 2020 must administer both the 2021 Spring and Fall Surveys to be compliant with CMS’s quality reporting requirements. If the online vendor authorization form is not updated by the deadline, a sample will not be provided to a survey vendor, which means the 2021 Fall Survey cannot be administered.

The steps for authorizing a vendor on the ICH CAHPS website are as follows:

  • Log in to the ICH CAHPS website.
  • From your personal dashboard, click “Authorize a Vendor.” The system will then take you to the Authorize a Vendor page.
  • From the “Select Action” drop-down list on the Authorize a Vendor page:
    • If authorizing a vendor for the first time on the website: Select the “Select a vendor for the first time” option.
    • If changing/switching to a different vendor: Select the “Switch to a different vendor” option.
  • Select the name of your survey vendor from the vendor drop-down list.
  • Select the Beginning Survey Period for your new vendor. In this instance, you would select "2021 Fall Survey."
  • Do not enter an end date for your survey vendor unless you know that you will not be using this vendor for the 2022 Spring Survey.
  • Select the CCN(s) of the ICH facility (or facilities) to which the authorization applies.
  • Click the “Submit” button.

Please note:  No changes to vendor authorizations will be accepted for the 2021 Fall Survey after 5:00 PM Eastern Time on August 31, 2021.

Please contact the ICH CAHPS Coordination Team at 1–866–245–8083 or via e-mail at ichcahps@rti.org if you have any questions.

 

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Reminder: Only One Week before the Data Submission Deadline for the 2021 ICH CAHPS Spring Survey
folder_openData Submissionscalendar_todayPosted July 21, 2021

The deadline for submitting data files from the 2021 ICH CAHPS Spring Survey to the Data Center is at 5:00 PM ET on Wednesday, July 28, 2021, which is 1 week from today. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

We strongly encourage vendors who have not submitted an XML file for any of their facility clients to begin submitting as soon as possible. Remember that vendors must submit their data files in time to correct and re-submit any files that do not pass the validation checks.

Please feel free to contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need help with data submissions.

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Check out the enhancements to the ICH CAHPS website!
folder_openOther Announcementscalendar_todayPosted July 19, 2021

As announced in the July 2021 edition of the ICH CAHPS Coordination Team Semi-Annual Review (CTSAR), the ICH CAHPS Survey Coordination Team has been working on several enhancements and additions to the ICH CAHPS website, and it is now live and ready for use! You will now see:

  • a dedicated Public Reporting tab,
  • a dialysis patient page with FAQs about participating in the survey,
  • a streamlined Training tab,
  • a categorized Quick Links box that includes a Participation Overview guide for facilities and an ICH CAHPS Survey fact sheet,
  • general content updates to multiple pages under the General Information tab,
  • and more!

Please visit https://ichcahps.org to explore these changes and additions. It is our hope that vendors, facilities, dialysis patients, and the general public find the website more informative, useful, and user-friendly. If there is anything you feel is missing, incorrect, or not working as intended, please contact the Coordination Team via e-mail at ichcahps@rti.org. We look forward to any feedback you may have!

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Proposed ESRD Prospective Payment System Rule for Calendar Year 2022
folder_openInformation for Dialysis Facilitiescalendar_todayPosted July 15, 2021

The ESRD Prospective Payment System (PPS) proposed rule for calendar year 2022, which was published in the Federal Register on July 9, 2021, is now available here.

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Reminder: Only 2 Weeks before the Data Submission Deadline for the 2021 ICH CAHPS Spring Survey
folder_openData Submissionscalendar_todayPosted July 14, 2021

As a reminder, the deadline for submitting data files from the 2021 ICH CAHPS Spring Survey to the Data Center is at 5:00 PM ET on Wednesday, July 28, 2021, which is only 2 weeks away. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

We strongly encourage vendors to begin submitting XML files as soon as possible following the end of data collection. Remember that vendors should submit their data files in time for them to correct and re-submit any files that do not pass the validation checks.

Please feel free to contact the ICH CAHPS Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need help with data submissions.

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ICH CAHPS Coordination Team Semi-Annual Review (CTSAR) Newsletter – July 2021 Edition
folder_openOther Announcementscalendar_todayPosted July 12, 2021

The ICH CAHPS Team has published the July 2021 edition of the ICH CAHPS Coordination Team Semi-Annual Review (CTSAR). As a reminder, this newsletter is a way to provide in-center hemodialysis (ICH) facilities and survey vendors with helpful ICH CAHPS information.

The CTSAR is posted on the ICH CAHPS website and updated every January and July. You can navigate to the July 2021 newsletter located under the General Information tab on the ICH CAHPS website or click here to view it now.

The CTSAR does not replace any source of information currently on the ICH CAHPS website; instead, it highlights important information for readers prior to each survey period. We encourage you to visit the ICH CAHPS website for more information on the items mentioned in this newsletter. Please continue to monitor the ICH CAHPS website for updates and announcements.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need more information.

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