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Reminder: Only One Week before the Data Submission Deadline for the 2021 ICH CAHPS Spring Survey
folder_openData Submissionscalendar_todayPosted July 21, 2021

The deadline for submitting data files from the 2021 ICH CAHPS Spring Survey to the Data Center is at 5:00 PM ET on Wednesday, July 28, 2021, which is 1 week from today. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

We strongly encourage vendors who have not submitted an XML file for any of their facility clients to begin submitting as soon as possible. Remember that vendors must submit their data files in time to correct and re-submit any files that do not pass the validation checks.

Please feel free to contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need help with data submissions.

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Check out the enhancements to the ICH CAHPS website!
folder_openOther Announcementscalendar_todayPosted July 19, 2021

As announced in the July 2021 edition of the ICH CAHPS Coordination Team Semi-Annual Review (CTSAR), the ICH CAHPS Survey Coordination Team has been working on several enhancements and additions to the ICH CAHPS website, and it is now live and ready for use! You will now see:

  • a dedicated Public Reporting tab,
  • a dialysis patient page with FAQs about participating in the survey,
  • a streamlined Training tab,
  • a categorized Quick Links box that includes a Participation Overview guide for facilities and an ICH CAHPS Survey fact sheet,
  • general content updates to multiple pages under the General Information tab,
  • and more!

Please visit https://ichcahps.org to explore these changes and additions. It is our hope that vendors, facilities, dialysis patients, and the general public find the website more informative, useful, and user-friendly. If there is anything you feel is missing, incorrect, or not working as intended, please contact the Coordination Team via e-mail at ichcahps@rti.org. We look forward to any feedback you may have!

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Proposed ESRD Prospective Payment System Rule for Calendar Year 2022
folder_openInformation for Dialysis Facilitiescalendar_todayPosted July 15, 2021

The ESRD Prospective Payment System (PPS) proposed rule for calendar year 2022, which was published in the Federal Register on July 9, 2021, is now available here.

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Reminder: Only 2 Weeks before the Data Submission Deadline for the 2021 ICH CAHPS Spring Survey
folder_openData Submissionscalendar_todayPosted July 14, 2021

As a reminder, the deadline for submitting data files from the 2021 ICH CAHPS Spring Survey to the Data Center is at 5:00 PM ET on Wednesday, July 28, 2021, which is only 2 weeks away. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

We strongly encourage vendors to begin submitting XML files as soon as possible following the end of data collection. Remember that vendors should submit their data files in time for them to correct and re-submit any files that do not pass the validation checks.

Please feel free to contact the ICH CAHPS Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need help with data submissions.

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ICH CAHPS Coordination Team Semi-Annual Review (CTSAR) Newsletter – July 2021 Edition
folder_openOther Announcementscalendar_todayPosted July 12, 2021

The ICH CAHPS Team has published the July 2021 edition of the ICH CAHPS Coordination Team Semi-Annual Review (CTSAR). As a reminder, this newsletter is a way to provide in-center hemodialysis (ICH) facilities and survey vendors with helpful ICH CAHPS information.

The CTSAR is posted on the ICH CAHPS website and updated every January and July. You can navigate to the July 2021 newsletter located under the General Information tab on the ICH CAHPS website or click here to view it now.

The CTSAR does not replace any source of information currently on the ICH CAHPS website; instead, it highlights important information for readers prior to each survey period. We encourage you to visit the ICH CAHPS website for more information on the items mentioned in this newsletter. Please continue to monitor the ICH CAHPS website for updates and announcements.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need more information.

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Reminder of Upcoming Deadline for Submitting Facility-Specific Questions for the 2021 ICH CAHPS Fall Survey for Approval
folder_openOther Announcementscalendar_todayPosted July 8, 2021

This is a reminder that ICH CAHPS Survey vendors must submit all facility-specific questions that they plan to add to the 2021 ICH CAHPS Fall Survey to the Coordination Team for review and approval. If any of your ICH facility clients are planning to add any new facility-specific questions to the 2021 ICH CAHPS Fall Survey, please send those questions and their proposed placement to the Coordination Team via e-mail at ichcahps@rti.org before 5:00 PM ET on August 6, 2021.

Please note that facility-specific questions that were approved by the Coordination Team for use in previous survey periods do not need to be approved again unless the question wording or response options have changed.

The Coordination Team will accept facility-specific questions for review after the August 6, 2021 deadline; however, approval of those questions may not be granted in time for the questions to be included in the 2021 Fall Survey. Survey vendors should work with their client ICH facilities to decide on the use of new facility-specific questions and submit the questions to the Coordination Team as soon as possible to avoid a delay in approval.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or by calling 1-888-245-8083 if you have any questions.

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Reminder: Only 3 Weeks before the Data Submission Deadline for the 2021 ICH CAHPS Spring Survey
folder_openData Submissionscalendar_todayPosted July 7, 2021

As a reminder, data collection for the 2021 ICH CAHPS Spring Survey ends on Friday, July 9, 2021. The deadline for submitting data files from the 2021 ICH CAHPS Spring Survey to the Data Center is at 5:00 PM ET on Wednesday, July 28, 2021, which is only 3 weeks away. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

As XML files are uploaded to the ICH CAHPS Data Center a series of validation checks are made, one of which is a check to ensure that a patient-level record is included on the XML file for every case that was sampled for a CCN. Please note the following.

  • If the number of cases you include on an XML file does not match the number sampled, an error or warning message will appear on your data submission report.
  • If the error message appears for one or more of your CCNs, please make sure that you have entered information about each sampled case on the XML file.

Also be reminded that survey vendors:

  • should submit their files as soon as possible to allow adequate time to correct any problems identified and re-submit the files before the deadline; and
  • can submit a file for a CCN as many times as needed; however, keep in mind that each time a file for a CCN is re-submitted, it overwrites the file that was submitted previously.

Please feel free to contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need help with data submissions.

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Tentative Data Collection Schedule for the 2021 ICH CAHPS Fall Survey
folder_openOther Announcementscalendar_todayPosted June 30, 2021

The tentative data collection schedule and the dates for some key activities related to the 2021 In-Center Hemodialysis CAHPS (ICH CAHPS) Fall Survey are shown below. Please note that these dates are subject to change. Should a schedule change occur, an announcement will be posted.

Activity Date
Submit New Facility-Specific Questions to CMS 8/6/2021
Deadline for Authorizing a Vendor for 2021 Fall Survey1 8/31/2021
Deadline (for vendors) to Review Vendor Authorization Report and Notify the Coordination Team of any Authorization Issues 9/1/2021
   
Sampling Window TBD2
Sample Files Uploaded on ICH CAHPS Website 9/24/2021
Vendors Attest to Receipt of Sample File 9/28/2021
Mail Prenotification Letter 10/15/2021
Mail 1st Survey (mail only and mixed mode)/Begin Telephone data collection (phone only mode) 10/29/2021
Mail 2nd Survey (mail only)/Begin phone follow-up (mixed mode) 12/1/2021
Data Collection Ends 1/7/2022
Vendors Clean/Process Final Data and Construct XML File 1/7/2022-1/25/2022
Deadline for Submitting XML Data File to ICH Data Center 1/26/2022

1 Only ICH facilities that will be switching to a different survey vendor and those that will be participating in the ICH CAHPS Survey for the first time will need to complete the online vendor authorization form.
2 Due to the notice regarding the suspension of users entering EQRS (formerly CROWNWeb) clinical data until at least August 31, 2021, the fall sampling window may deviate from the normal months for the 2021 Fall Survey.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need more information about the 2021 ICH CAHPS Fall Survey.

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RTI International will be closed July 5, 2021 (In observance of Independence Day)
folder_openOther Announcementscalendar_todayPosted June 30, 2021

RTI International will be closed on Monday, July 5, 2021, in observance of the July 4th, Independence Day holiday. The ICH CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on that date as soon as possible after RTI re-opens on Tuesday, July 6, 2021.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

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RTI International will be closed May 31, 2021 for the Memorial Day Holiday
folder_openOther Announcementscalendar_todayPosted May 26, 2021

RTI International will be closed on Monday, May 31, 2021 for the Memorial Day holiday. The ICH CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on that date as soon as possible after RTI re-opens on Tuesday, June 1, 2021.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

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