Menu

Announcements

 

Authorizing a Survey Vendor for the 2022 ICH CAHPS Fall Survey
folder_openFacility Participation Requirementscalendar_todayPosted August 4, 2022

All in-center hemodialysis (ICH) facilities that are administering the ICH CAHPS Survey for the first time or are switching to a different survey vendor to administer the 2022 ICH CAHPS Fall Survey must update their vendor authorization on the ICH CAHPS website by 5:00 PM Eastern Time on August 31, 2022.

If your organization will continue to use the same survey vendor that was used to administer the 2022 Spring Survey, you do not need to update the online vendor authorization form. However, you must update the online vendor authorization if any of the following apply:

  • Your facility is participating in the ICH CAHPS Survey for the first time during the 2022 Fall Survey; OR
  • Your facility is switching to a different survey vendor to administer the 2022 ICH CAHPS Fall Survey; OR
  • Your facility entered the 2022 Spring Survey as the last survey period for which the vendor would administer the survey when you originally submitted the vendor authorization form.

If any of the above statements apply to your facility, you must update the online vendor authorization form for the 2022 ICH CAHPS Fall Survey on the ICH CAHPS website by the August 31, 2022 deadline.

ICH facilities that served 30 or more survey-eligible patients in calendar year 2021 must administer both the 2022 Spring and Fall Surveys to be compliant with CMS’s quality reporting requirements. If one of the above bullets apply and the online vendor authorization form is not updated by the deadline, a sample will not be provided to a survey vendor, which means the 2022 Fall Survey cannot be administered.

The steps for authorizing a vendor on the ICH CAHPS website are as follows:

  • Log in to the ICH CAHPS website here.
  • From your personal dashboard, click “Authorize a Vendor.” The system will then take you to the Authorize a Vendor page.
  • From the “Select Action” drop-down list on the Authorize a Vendor page:
    • If authorizing a vendor for the first time on the website: Select the “Select a vendor for the first time” option.
    • If changing/switching to a different vendor: Select the “Switch to a different vendor” option.
  • Select the name of your survey vendor from the vendor drop-down list.
  • Select the Beginning Survey Period for your new vendor. In this instance, you would select "2022 Fall Survey."
  • Do not enter an end date for your survey vendor unless you know that you will not be using this vendor beyond the 2022 Fall Survey.
  • Select the CCN(s) of the ICH facility (or facilities) to which the authorization applies.
  • Click the “Submit” button.

Please note:  No changes to vendor authorizations will be accepted for the 2022 Fall Survey after 5:00 PM Eastern Time on August 31, 2022.

Please contact the ICH CAHPS Coordination Team at 1–866–245–8083 or via email at ichcahps@rti.org if you have any questions.

Back to top


Reminder: Only One Week before the Data Submission Deadline for the 2022 ICH CAHPS Spring Survey
folder_openData Submissionscalendar_todayPosted August 3, 2022

The deadline for submitting data files from the 2022 ICH CAHPS Spring Survey to the Data Center is at 5:00 PM Eastern Time on Wednesday, August 10, 2022, which is 1 week from today. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

We strongly encourage vendors who have not submitted an XML file for any of their facility clients to begin submitting as soon as possible. Remember that vendors must submit their data files in time to correct and re-submit any files that do not pass the validation checks.

Please feel free to contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need help with data submissions.

Back to top


Reminder: Only 2 Weeks before the Data Submission Deadline for the 2022 ICH CAHPS Spring Survey
folder_openData Submissionscalendar_todayPosted July 27, 2022

As a reminder, the deadline for submitting data files from the 2022 ICH CAHPS Spring Survey to the Data Center is at 5:00 PM ET on Wednesday, August 10, 2022, which is only 2 weeks away. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

We strongly encourage vendors to begin submitting XML files as soon as possible following the end of data collection. Remember that vendors should submit their data files in time for them to correct and re-submit any files that do not pass the validation checks.

Please feel free to contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need help with data submissions.

Back to top


Reminder: Only 3 Weeks before the Data Submission Deadline for the 2022 ICH CAHPS Spring Survey
folder_openData Submissionscalendar_todayPosted July 20, 2022

As a reminder, data collection for the 2022 ICH CAHPS Spring Survey ends on Tuesday, July 26, 2022. The deadline for submitting data files from the 2022 ICH CAHPS Spring Survey to the Data Center is at 5:00 PM Eastern Time on Wednesday, August 10, 2022, which is only 3 weeks away. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

As XML files are uploaded to the ICH CAHPS Data Center, a series of validation checks are made, one of which is a check to ensure that a patient-level record is included on the XML file for every case that was sampled for a CCN. Please note the following:

  • If the number of cases you include on an XML file does not match the number sampled, an error or warning message will appear on your data submission report.
  • If the error message appears for one or more of your CCNs, please make sure that you have entered information about each sampled case on the XML file.

Also be reminded that survey vendors:

  • should submit their files as soon as possible to allow adequate time to correct any problems identified and re-submit the files before the deadline; and
  • can submit a file for a CCN as many times as needed; however, keep in mind that each time a file for a CCN is re-submitted, it overwrites the file that was submitted previously.

Please feel free to contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need help with data submissions.

Back to top


Proposed ESRD Prospective Payment System Rule for Calendar Year 2023
folder_openInformation for Dialysis Facilitiescalendar_todayPosted July 14, 2022

The ESRD Prospective Payment System (PPS) proposed rule for calendar year 2023, which was published in the Federal Register on June 28, 2022, is now available here.

Back to top


ICH CAHPS Coordination Team Semi-Annual Review (CTSAR) Newsletter – July 2022 Edition
folder_openOther Announcementscalendar_todayPosted July 14, 2022

The ICH CAHPS Coordination Team has published the July 2022 edition of the ICH CAHPS Coordination Team Semi-Annual Review (CTSAR). As a reminder, this newsletter is a way to provide in-center hemodialysis (ICH) facilities and survey vendors with helpful ICH CAHPS information.

The CTSAR is posted on the ICH CAHPS website and updated every January and July. You can navigate to the July 2022 newsletter in the Quick Links box on the ICH CAHPS home page, under the General Information tab on the ICH CAHPS website, or you can click here to view it now.

The CTSAR does not replace any source of information currently on the ICH CAHPS website; instead, it highlights important information for readers prior to each survey period. We encourage you to visit the ICH CAHPS website for more information on the items mentioned in this newsletter. Please continue to monitor the ICH CAHPS website for updates and announcements.

Please contact the Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need more information.

Back to top


Reminder of Upcoming Deadline for Submitting Facility-Specific Questions for the 2022 ICH CAHPS Fall Survey for Approval
folder_openOther Announcementscalendar_todayPosted July 7, 2022

This is a reminder that ICH CAHPS Survey vendors must submit all facility-specific questions that they plan to add to the 2022 ICH CAHPS Fall Survey to the Coordination Team for review and approval. If any of your ICH facility clients are planning to add any new facility-specific questions to the 2022 ICH CAHPS Fall Survey, or change any currently approved facility-specific questions, please send those questions and their proposed placement to the Coordination Team via email at ichcahps@rti.org before 5:00 PM ET on August 5, 2022.

Please note that facility-specific questions that were approved by the Coordination Team for use in previous survey periods do not need to be approved again unless the question wording or response options have changed.

The Coordination Team will accept facility-specific questions for review after the August 5, 2022 deadline; however, approval of those questions may not be granted in time for the questions to be included in the 2022 Fall Survey. Survey vendors should work with their client ICH facilities to decide on the use of new facility-specific questions and submit the questions to the Coordination Team as soon as possible to avoid a delay in approval.

Please contact the Coordination Team via email at ichcahps@rti.org or by calling 1-888-245-8083 if you have any questions.

Back to top


Tentative Data Collection Schedule for the 2022 ICH CAHPS Fall Survey
folder_openOther Announcementscalendar_todayPosted June 29, 2022

The tentative data collection schedule and the dates for some key activities related to the 2022 In-Center Hemodialysis CAHPS (ICH CAHPS) Fall Survey are shown below. Please note that these dates are subject to change. Should a schedule change occur, an announcement will be emailed and posted.

Activity Date
Submit New Facility-Specific Questions to CMS 8/5/2022
Deadline for Authorizing a Vendor for 2022 Fall Survey1 8/31/2022
Deadline (for vendors) to Review Vendor Authorization Report and Notify the Coordination Team of any Authorization Issues 9/1/2022
   
Sampling Window 4/1/2022-6/30/2022
Sample Files Uploaded on ICH CAHPS Website 9/30/2022
Vendors Attest to Receipt of Sample File 10/4/2022
Mail Prenotification Letter 10/21/2022
Mail 1st Questionnaire (mail only and mixed mode)/Begin Telephone data collection (phone only) 11/4/2022
Mail 2nd Questionnaire (mail only)/Begin phone follow-up (mixed mode) 12/2/2022
Data Collection Ends 1/13/2023
Vendors Clean/Process Final Data and Construct XML File 1/13/2023-1/24/2023
Deadline for Submitting XML Data File to ICH Data Center 1/25/2023

1 Only ICH facilities that will be switching to a different survey vendor and those that will be participating in the ICH CAHPS Survey for the first time will need to complete the online vendor authorization form.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need more information about the 2022 ICH CAHPS Fall Survey.

Back to top


RTI International will be closed July 4, 2022 (In observance of Independence Day)
folder_openOther Announcementscalendar_todayPosted June 28, 2022

RTI International will be closed on Monday, July 4, 2022, in observance of the July 4th, Independence Day holiday. The ICH CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on that date as soon as possible after RTI re-opens on Tuesday, July 5, 2022.

Please contact the Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

Back to top


RTI International will be closed May 30, 2022 for the Memorial Day Holiday
folder_openOther Announcementscalendar_todayPosted May 26, 2022

RTI International will be closed on Monday, May 30, 2022 for the Memorial Day holiday. The ICH CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on that date as soon as possible after RTI re-opens on Tuesday, May 31, 2022.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

Back to top