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By ICHCAHPS on 12/12/2017

RTI International will be closed on December 25 and 26, 2017 and on January 1, 2018.  The ICH CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on those dates as soon as possible after RTI re-opens. 

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

By ICHCAHPS on 12/5/2017
The 2018 ICH CAHPS Survey Vendor Update training will take place on Thursday, February 15, 2018 from 1:30 PM to 4:00 PM Eastern Time (ET). Please note the following regarding the Vendor Update training.

Registration for the Vendor Update training session is now open on the ICH CAHPS website. Registration will close at 5:00 PM ET on February 9, 2018. Each approved ICH CAHPS Survey vendor’s designated ICH CAHPS Survey Administrator (SA) must attend the entire session. We strongly encourage each ICH CAHPS Survey vendor to have all of its key ICH CAHPS staff, including data managers, attend this training session.  All vendors who are using one or more subcontractors who have a significant role on the ICH CAHPS Survey must alert their subcontractor(s)that they will also be required to register and attend the Vendor Update training session. If you are unsure whether your subcontractor should attend the training, please contact the Coordination Team. Please contact the ICH CAHPS Coordination...
By ICHCAHPS on 12/5/2017
The 2018 Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar training session will be held on February 14, 2018 from 11:00 AM to 4:00 PM Eastern Time (ET). Registration for this training session is now available on the ICH CAHPS website and will close at 5:00 PM ET on February 9, 2018.

Approved ICH CAHPS Vendors

Please note that the ICH CAHPS Coordination Team strongly encourages approved ICH CAHPS Survey vendors with new ICH CAHPS staff to attend this Introduction Training session. The vendor’s Survey Administrator should click on the training registration link on the Vendor Dashboard to register to attend the Introduction to the ICH CAHPS Survey Webinar Training Session. In addition, if a survey vendor is using a new subcontractor that has a substantial role on the project, that subcontractor’s ICH CAHPS staff is required to attend the Introduction to the ICH CAHPS Survey training session.

New Vendors Interested in Becoming an Approved ICH CAHPS Survey Vendor

...
By ICHCAHPS on 11/14/2017
The tentative data collection schedule and the dates for some key activities related to the 2018 In-Center Hemodialysis CAHPS (ICH CAHPS) Spring Survey are shown below. Please note that these dates are subject to change. Should a schedule change occur, an announcement will be posted.

 Activity

Date

2018 Introduction to the ICH CAHPS Survey Webinar Training

2/14/2018

2018 ICH CAHPS Survey Vendor Update Training Session

2/15/2018

Submit New Facility-Specific Questions to CMS

1/31/2018

Deadline for Authorizing a Vendor...
By ICHCAHPS on 11/2/2017
The Centers for Medicare & Medicaid Services (CMS) and its Quality Incentive Program (QIP) are currently discussing the use of star ratings when reporting ICH CAHPS Survey results on Dialysis Facility Compare (DFC) on www.medicare.gov. Star ratings would make it easier for consumers to use the information on the DFC website and spotlight excellence in health care quality. The methods that will be used to calculate linear scores and for producing star ratings for ICH CAHPS Survey measures that are publicly reported on the DFC are described here. Please note that implementing star ratings for the ICH CAHPS Survey is in the discussion phase only; there is not an immediate plan to implement star ratings for ICH CAHPS Survey results that are publicly reported on DFC.

Please contact the ICH CAHPS Survey Coordination Team at 1–866–245–8083 or via e-mail at ichcahps@rti.org if...
By ICHCAHPS on 10/11/2017
The ICH CAHPS Coordination Team uploaded sample files on the ICH CAHPS website on October 9, 2017 for survey vendors to download. The final schedule for the 2017 ICH CAHPS Fall Survey is shown below.

REVISED 2017 ICH CAHPS Fall Survey Schedule

 Activity

Date

Sampling Window

4/1/2017-6/30/2017

Sample Files Uploaded on ICH CAHPS Website

10/9/2017

Vendors Attest to Receipt of Sample File

10/11/2017

Mail Prenotification Letter

10/25/2017

...
By ICHCAHPS on 10/6/2017
This email serves to inform ICH CAHPS Survey vendors that they should slow or stop their telephone survey operations as needed for clients that serve hurricane-impacted areas. Vendors may rely on their judgments and assessments about reduced calling in some areas marginally affected by the hurricanes. This request extends to both the telephone-only and the telephone portion of the mixed-mode survey, since CMS does not want vendors to telephone people who are living through stressful circumstances. This request does not extend to surveys conducted via mail. Note that this decision regarding slowing or stopping telephone survey operations on the ICH CAHPS only applies to hurricane-impacted areas defined by the Federal Emergency Management Agency (FEMA.)

If you decide to slow or stop telephone operations hurricane-impacted areas, please complete an Exceptions Request Form (ERF) and submit it to the ICH CAHPS Coordination Team. In the ERF, include the CCN of the ICF facilities for which you will be slowing or stopping telephone data collection operations.

...
By ICHCAHPS on 10/3/2017
As you know, there has been a delay in providing the 2017 ICH CAHPS Fall Survey sample files to vendors due to a problem with the CROWNWeb files. CMS and the Coordination Team now have the CROWNWeb files and are working diligently to draw the samples for the 2017 Fall Survey.

Below is the revised tentative schedule for the 2017 Fall Survey. Note that we anticipate having the sample files available for vendors to download by 5:00 PM Eastern Time on October 9, 2017. If any changes are required due to issues with the sampling process, we will alert vendors as soon as possible.

 Activity

Date

Sampling Window

4/1/2017-6/30/2017

Sample Files Uploaded on ICH CAHPS Website

10/9/2017

...
By ICHCAHPS on 8/18/2017

The ESRD Prospective Payment System (PPS) proposed rule for calendar year 2018, which was published in the Federal Register on July 5, 2017, is now available here.

By ICHCAHPS on 8/18/2017

ICH CAHPS Survey results based on combined data from the 2015 ICH CAHPS Fall Survey and the 2016 ICH CAHPS Spring Survey were posted on Dialysis Facility Compare on the www.medicare.gov website in April 2017. Click here to see the state and national averages for the three ICH CAHPS composite measures and the three global ratings based on the combined data from those two survey periods. The average response rate for each state and the overall response rate are also provided in this document.