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Announcements

By ICHCAHPS on 2/7/2020

The training materials that will be used during the ICH CAHPS Survey Vendor Update Webinar Training Session that will be held from 1:30 to 3:30 PM Eastern Time (ET) on February 13, 2020, are available on the ICH CAHPS website at the following link.

2020 ICH CAHPS Vendor Update Training Materials

An e-mail message containing instructions for connecting to the training sessions via webinar and telephone has been sent to all registered organizations. Please contact the ICH CAHPS Coordination Team at ichcahps@rti.org or call 1-866-245-8083 if anyone registered for your organization did not receive this email message.

By ICHCAHPS on 2/6/2020
The following ICH CAHPS Survey materials have been updated for the 2020 Spring Survey and have been posted on the ICH CAHPS website:

Materials posted to the “Survey Materials” page here:

Mail Questionnaires in all approved languages (5 questionnaires): The OMB expiration date (which is required to be printed under the stand-alone OMB number in the upper right-hand corner on the cover or first page of the mail questionnaire) has been revised to display as: “Expiration Date: December 31, 2022” Telephone Scripts in both approved languages (2 scripts): Updated in questions INTRO1 and INTRO3 the skip instructions for response option 4 MENTALLY/PHYSICALLY INCAPABLE to display as “[GO TO Q_REF AND CODE AS MENTALLY/PHYSICALLY INCAPABLE]”: instead of the previous skip instruction of “[GO TO Q_END AND CODE AS MENTALLY/PHYSICALLY INCAPABLE]” OMB Disclosure notice (5 documents): Very minor edits to the header explanatory...
By ICHCAHPS on 2/6/2020
The In-center Hemodialysis CAHPS (ICH CAHPS) Survey Administration and Specifications Manual, Version 8.0 is now available on the ICH CAHPS website in MS Word and PDF formats. The protocols and guidelines described in Version 8.0 of this manual are effective immediately and supersede those described in previous versions of the manual.

Please note: At the end of Chapter 1 is a “What’s New or Different?” section, which contains a list of the chapters in the manual in which the major changes in survey protocols and materials are described.

To conserve paper, the ICH CAHPS Survey Coordination Team will print a limited number of hardcopy versions of this manual. Organizations may request a hardcopy manual by sending an e-mail message to the ICH CAHPS Coordination Team at ichcahps@rti.org.

Updated ICH CAHPS Survey protocols and procedures will be reviewed during the ICH CAHPS Vendor Update Webinar Training session that will take place on Thursday, February...
By ICHCAHPS on 1/31/2020
This is a reminder that ICH CAHPS Survey vendors must submit all facility-specific supplemental questions that they plan to add to the 2020 ICH CAHPS Spring Survey to the Coordination Team for review and approval. If any of your in-center hemodialysis (ICH) facility clients are planning to add any new facility-specific supplemental questions to the 2020 ICH CAHPS Spring Survey, please send those questions and their proposed placement to the Coordination Team via e-mail at ichcahps@rti.org before 5:00 PM Eastern Time (ET) on February 7, 2020.

Please note that facility-specific questions that were approved by the Coordination Team for use in previous survey periods do not need to be approved again unless the questionnaire wording or response options have changed.

The Coordination Team will accept facility-specific supplemental questions for review after the February 7, 2020 deadline; however, approval of those questions may not be granted in time for the questions...
By ICHCAHPS on 1/22/2020

The deadline for submitting data files from the 2019 ICH CAHPS Fall Survey to the Data Center is at 5:00 PM Eastern Time on Wednesday, January 29, 2020, which is 1 week from today. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

We strongly encourage vendors who have not submitted an XML file for any of their facility clients to begin submitting as soon as possible. Remember that vendors must submit their data files in time to correct and re-submit any files that do not pass the validation checks.

Please feel free to contact the ICH CAHPS Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need help with data submissions.

By ICHCAHPS on 1/21/2020
The ICH CAHPS Team has published the January 2020 edition of the ICH CAHPS Coordination Team Semi-Annual Review (CTSAR). As a reminder, this newsletter is a way to provide in-center hemodialysis (ICH) facilities and survey vendors with helpful ICH CAHPS information.

The CTSAR will be posted on the ICH CAHPS website and updated every January and July. You can navigate to the January 2020 newsletter located under the General Information tab on the ICH CAHPS website or click here to view it now.

The CTSAR does not replace any source of information currently on the ICH CAHPS website; instead, it highlights important information for readers prior to each survey period. We encourage you to visit the ICH CAHPS website for more information on the items mentioned in this newsletter. Please continue to monitor the ICH CAHPS website for updates and announcements.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you...
By ICHCAHPS on 1/17/2020
As we approach the deadline for submitting data from the 2019 ICH CAHPS Fall Survey and the beginning of the 2020 Spring Survey, it is a good time to remind vendors of the importance of implementing quality control measures on all aspects of the survey.

This announcement includes a list of some of the data quality issues that the Coordination Team (CT) detected in the data from the 2019 Spring Survey and issues we observed during site visits to survey vendors during the 2019 Fall Survey. As you conduct final data cleaning and processing of the 2019 Fall Survey data and prepare the XML file that will be submitted, please apply appropriate quality control measures so that you can detect and avoid these errors and data problems in all upcoming survey periods.

As a reminder, the XML files containing data from the 2019 Fall Survey must be submitted to the ICH CAHPS Data Center by 5:00 PM EST on Wednesday, January 29, 2020. Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org...
By ICHCAHPS on 1/16/2020

RTI International will be closed on January 20, 2020.  The ICH CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens on January 21, 2020.

Please contact the ICH CAHPS Survey Coordination Team at 1-866-245-8083 or via email at ichcahps@rti.org if you have any questions.

By ICHCAHPS on 1/15/2020
The ICH CAHPS Coordination Team is currently in the process of updating the ICH CAHPS Survey Administration and Specifications Manual, Version 8.0, and would like to give early notification to ICH CAHPS Survey vendors of the following minor change that will be made to both the English and Spanish ICH CAHPS Survey Telephone Scripts. The change and the reason for the change is described below.

INTRO1 and INTRO3: Updated the skip instructions for response option 4 MENTALLY/PHYSICALLY INCAPABLE to display as “[GO TO Q_REF AND CODE AS MENTALLY/PHYSICALLY INCAPABLE]”: Original skip instructions: 4 MENTALLY/PHYSICALLY INCAPABLE → [GO TO Q_END AND CODE AS MENTALLY/PHYSICALLY INCAPABLE] Updated skip instructions: 4 MENTALLY/PHYSICALLY INCAPABLE → [GO TO Q_REF AND CODE AS MENTALLY/PHYSICALLY INCAPABLE] This change has been made so that when a telephone interviewer is speaking to a person who is not the selected sample patient, and learns that the sample patient is unable to complete the survey due to being mentally or physically incapable, the interviewer is routed to a screen that simply thanks the speaker for their time and to have a good day/evening.

...
By ICHCAHPS on 1/15/2020

The deadline for submitting data files from the 2019 ICH CAHPS Fall Survey to the Data Center is at 5:00 PM Eastern Time on Wednesday, January 29, 2020, which is only 2 weeks away. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

We strongly encourage vendors to begin submitting XML files as soon as possible following the end of data collection. Remember that vendors should submit their data files in time for them to correct and re-submit any files that do not pass the validation checks.

Please feel free to contact the ICH CAHPS Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions or need help with data submissions.