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Announcements

By ICHCAHPS on 7/18/2018

The deadline for submitting data files from the 2018 ICH CAHPS Spring Survey to the Data Center is at 11:59 PM Eastern Time on Wednesday, July 25, 2018, which is 1 week from today. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

We strongly encourage vendors who have not submitted an XML file for any of their facility clients to begin submitting as soon as possible. Remember that vendors must submit their data files in time to correct and re-submit any files that do not pass the overnight validation checks.

Please feel free to contact the ICH CAHPS Coordination Team via email or through the toll-free number if you have any questions or need help with data submissions.

By ICHCAHPS on 7/11/2018

As a reminder, data collection for the 2018 ICH CAHPS Spring Survey ends this Friday, July 13, 2018. The deadline for submitting data files from the 2018 ICH CAHPS Spring Survey to the Data Center is at 11:59 PM Eastern Time on Wednesday, July 25, 2018, which is only 2 weeks away. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

We strongly encourage vendors to begin submitting XML files as soon as possible following the end of data collection. Remember that vendors should submit their data files in time for them to correct and re-submit any files that do not pass the overnight validation checks.

Please feel free to contact the ICH CAHPS Coordination Team via email or through the toll-free number if you have any questions or need help with data submissions.

By ICHCAHPS on 7/5/2018
The ICH CAHPS Coordination Team has made some minor changes to the Spanish ICH CAHPS Survey Telephone Script. The changes are listed below for your easy reference. ICH CAHPS Survey vendors should note that these changes must be made in their CATI systems before the 2018 Fall Survey begins (and they should begin using them in the 2018 ICH CAHPS Fall Survey).

Q2: Added a question mark to the end of response option 4 in Question 2. Response option 4 now displays as, “5 años o más?” instead of the previous text, “5 años o más”. Q20: Updated response option 1 in Question 20 to display as “Un injerto o “graft”,” instead of the previous text, “Un injerto,”. The addition of the text “o graft” has been made to better assist telephone interviewers with selecting the correct response option for situations where the survey participants reply with “graft” instead of “injerto” to this question. Q59: Updated response option 4 in Question 59 to display as “Asiática, o” instead of the previous text, “Asiática,”...
By ICHCAHPS on 7/5/2018
As a reminder, data collection for the 2018 ICH CAHPS Spring Survey ends on Friday, July 13, 2018. The deadline for submitting data files from the 2018 ICH CAHPS Spring Survey to the Data Center is at 11:59 PM Eastern Time on Wednesday, July 25, 2018, which is only 3 weeks away. The Centers for Medicare & Medicaid Services (CMS) will not accept any data files after that date and time.

As XML files are uploaded to the ICH CAHPS Data Center a series of validation checks are made, one of which is a check to ensure that a patient-level record is included on the XML file for every case that was sampled for a CCN. Please note the following.

If the number of cases you include on an XML file does not match the number sampled, an error or warning message will appear on your data submission report. If the error message appears for one or more of your CCNs, please make sure that you have entered information about each sampled case on the XML file. Also be reminded that survey vendors:

...
By ICHCAHPS on 7/3/2018
ICH CAHPS Survey vendors must submit all facility-specific supplemental questions that they plan to add to the 2018 ICH CAHPS Fall Survey to the Coordination Team for review and approval. If any of your in-center hemodialysis (ICH) facility clients are planning to add any new facility-specific supplemental questions to the 2018 ICH CAHPS Fall Survey, please send those questions and their proposed placement to the Coordination Team via e-mail at ichcahps@rti.org on or before 5:00 PM Eastern Time (ET) on August 10, 2018.

Please note that facility-specific questions that were approved by the Coordination Team for use in previous survey periods do not need to be approved again unless the questionnaire wording or response options have changed.

The Coordination Team will accept facility-specific supplemental questions for review after the August 10, 2018 deadline; however, approval of those questions may not be granted in time for the questions to be included in the 2018 Fall Survey. Survey vendors should work with their client ICH facilities to decide on the use of new facility-specific questions and submit the questions to the Coordination Team as soon as possible to avoid a delay in approval.

...
By ICHCAHPS on 6/29/2018

RTI International will be closed on Wednesday, July 4, 2018. The ICH CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on that date as soon as possible after RTI re-opens on Thursday, July 5, 2018.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

By ICHCAHPS on 6/27/2018
The ICH CAHPS Team is pleased to introduce the ICH CAHPS Coordination Team Semi-Annual Review (CTSAR). This newsletter is a new way to provide in-center hemodialysis (ICH) facilities and survey vendors with ICH CAHPS information.

The CTSAR will be posted on the ICH CAHPS website and updated every January and July. You can navigate to the July 2018 newsletter located under the General Information tab on the ICH CAHPS website or click here to view it now.

The CTSAR will not replace any source of information currently on the ICH CAHPS website; instead, it will highlight important information for readers prior to each survey period. We encourage you to visit the ICH CAHPS website for more information on the items mentioned in this newsletter. Please continue to monitor the ICH CAHPS website for updates and announcements.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or...
By ICHCAHPS on 6/19/2018
The tentative data collection schedule and the dates for some key activities related to the 2018 In-Center Hemodialysis CAHPS (ICH CAHPS) Fall Survey are shown below. Please note that these dates are subject to change. Should a schedule change occur, an announcement will be posted.

Activity Date Submit New Facility-Specific Questions to CMS 8/10/2018 Deadline for Authorizing a Vendor for 2018 Fall Survey1

8/31/2018

 

 

Sampling Window

4/1/2018 - 6/30/2018

...
By ICHCAHPS on 5/30/2018
Dialysis facilities and other stakeholders have recently expressed an interest to the Centers for Medicare and Medicaid Services (CMS) in a CAHPS Survey for home hemodialysis, peritoneal dialysis, and pediatric dialysis patients. CMS asked RTI International (RTI) to examine the feasibility of conducting a CAHPS Survey of these patient populations.

RTI established a 10-member Techinical Expert Panel (TEP) and conducted a telephone conference with TEP members on March 16, 2018. The TEP was comprised of doctors, nurses, social workers, and patients with expertise in home hemodialysis, peritoneal dialysis, and/or pediatric dialysis. During the TEP telephone conference, TEP members were asked to provide input on a number of issues, including domains of care that would be important to home hemodialysis, peritoneal dialysis, and pediatric dialysis patients. RTI project staff also sought input on domains of care and issues related to a possible CAHPS Survey of kidney transplant patients.

Please click here...
By ICHCAHPS on 5/24/2018

RTI International will be closed on Monday, May 28, 2018 for the Memorial Day holiday. The ICH CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on that date as soon as possible after RTI re-opens on Tuesday, May 29, 2018.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.