The In-Center Hemodialysis CAHPS (ICH CAHPS) Survey has been revised!
folder_openChanges to Survey Materialscalendar_todayPosted February 24, 2026

Dear ICH CAHPS Survey Facility Survey Administrators (SAs),

We want to share with all facility SAs that the ICH CAHPS Survey has been revised! We have received all necessary approvals, and the revised survey will be implemented beginning with the 2026 Spring Survey period. The revised mail survey is now 38 questions (24 questions were removed) and the telephone survey is now 36 questions (23 questions were removed).

As you know, we encourage facilities to increase awareness of the ICH CAHPS Survey within their facilities so that patients know the legitimacy and importance of the survey. You can now let patients know that we heard their feedback and shortened the survey! In addition, we encourage all facilities to use the official ICH CAHPS Survey Poster/Flyer and the Waiting Room Frequently Asked Questions (FAQs), which can both be found on the Survey Materials Page. Please note that the Waiting Room FAQs have been updated in all the available languages:

• Revised reference of number of minutes the (revised) survey will take to complete from “16” to “12”.
• Removed reference to the survey asking opinions about kidney doctors.

We also want to provide facility SAs with a summary of the other revised survey materials, including a description of the updates made to each document. All materials can be found on the Survey Materials Page.

ICH CAHPS Cover Letters 1 and 2 (English, Spanish, Samoan, Traditional Chinese, Simplified Chinese, and Vietnamese):

• Added a sentence to both Cover Letters 1 and 2 to note that the survey is now shorter.
• The OMB disclosure notice has been revised to reflect the average time to take the survey is now 12 minutes, instead of the previous 16 minutes.

ICH CAHPS Mail Survey (English, Spanish, Samoan, Traditional Chinese, Simplified Chinese, and Vietnamese):

• The revised ICH CAHPS Mail Survey now contains 38 survey questions (was previously 62).
• There is now a revised single question to gather race and ethnicity information, with new response options.
• The OMB disclosure notice has been revised to reflect the average time to take the survey is now 12 minutes, instead of the previous 16 minutes.
• The OMB expiration date was revised.

ICH CAHPS Telephone Script (English and Spanish):

• The revised ICH CAHPS Telephone Script now contains 36 survey questions (was previously 59).
• INTRO2 now references that the survey is shorter.
• There is now a revised single question to gather race and ethnicity information, with new response options.

OMB Disclosure Notice (English, Spanish, Samoan, Traditional Chinese, Simplified Chinese, and Vietnamese):

• The OMB disclosure notice has been revised to reflect the average time to take the survey is now 12 minutes, instead of the previous 16 minutes.

Telephone Interviewer Frequently Asked Questions (FAQs) (English and Spanish): 

• Revised references of number of minutes the (revised) survey will take to complete from “16” to “12”.
• Removed references to the survey asking opinions about kidney doctors.

Survey Composites:

• Revised to show the survey items included in each of the ICH CAHPS Survey composite measures, based on the revised ICH CAHPS Survey to be implemented beginning with the 2026 Spring Survey period.

Please note that all updated survey materials were provided to your approved survey vendor in January 2026. They will implement the revised survey for their facility clients, beginning with the 2026 Spring Survey.

If you have any questions regarding the revised ICH CAHPS Survey, please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org.