Updated ICH CAHPS Survey Materials for the 2025 Fall Survey Now on Website
folder_openChanges to Survey Materialscalendar_todayPosted September 26, 2025

The following 508-compliant ICH CAHPS Survey materials that were revised for the 2025 Fall Survey period are now available on the ICH CAHPS website.

OMB Disclosure Notice Protocol:

• The OMB Disclosure Notice (notice) was revised to include additional information required by OMB.
• The revised notice, which is longer than the current notice, must be printed on either the questionnaire OR on the cover letters 1 and 2 (in all approved languages).
  • Vendors can make the determination on whether to include the notice on the mail survey or on the ICH CAHPS cover letters 1 and 2 or both the survey and the letters.
  • If choosing to print the notice on the mail survey only (and not the letters), vendors should remove the notice text from their personalized cover letters 1 and 2. If choosing to print the notice on cover letters 1 and 2 only (and not the survey), vendors should remove the notice text from their personalized mail surveys.

ICH CAHPS Mail Survey:

• The OMB expiration date, which is required to be printed under the standalone OMB number in the upper right-hand corner on the cover/first page of the mail survey, was revised to display as: “Expiration Date: January 31, 2026” (translated into all approved languages).
• If printing the revised OMB Disclosure Notice (notice) on the mail survey:
  • The notice may be printed on the survey cover (or the first page if there is no cover page) or the last page of the mail survey, using a font size equal to or larger than 9 point.
  • Although the revised notice still includes the OMB number within it, the OMB number must still appear separately on the survey cover (or first page of the mail survey if there is no cover page). In other words, if the revised notice is printed on the survey cover/first page, then the OMB number will appear twice on this page: once within the OMB Disclosure Notice and separately in the top right corner along with the expiration date.

ICH CAHPS Cover Letters 1 and 2:

• Cover Letters 1 and 2 were revised to replace Duran’s name and signature with the text “Center for Medicare”.
• If printing the revised OMB Disclosure Notice (notice) on Cover Letters 1 and 2:
  • The notice must be printed using a font size equal to or larger than 9 point.
  • Due to the length of the revised notice’s text, it may be necessary to print the notice on the back of the letter, especially once the merge information has been added. Vendors should try to print the notice on the front of the letter, but do not need to submit an ERF if they must print the notice on the back of the cover letters.

As a reminder, the Coordination Team provided these revised materials, including the revised prenotification letter, to approved survey vendors via email in August and early September. All survey vendors must update their survey materials before the 2025 Fall Survey begins in October 2025.

Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org if you have any questions.