Authorizing a Survey Vendor for the 2020 ICH CAHPS Spring Survey
All in-center hemodialysis (ICH) facilities that are administering the ICH CAHPS Survey for the first time or are switching to a different ICH CAHPS Survey vendor to administer the 2020 ICH CAHPS Spring Survey must update their vendor authorization on the ICH CAHPS website by 5:00 PM Eastern Time on February 28, 2020. Please note you must update the online vendor authorization only if the following applies.
- Your facility is participating in the ICH CAHPS Survey for the first time during the 2020 Spring Survey; OR
- Your facility is switching to a different survey vendor to administer the 2020 ICH CAHPS Spring Survey; OR
- Your facility entered the 2019 Fall Survey as the last survey period for which the vendor would administer the survey when you originally submitted the authorization form.
If your organization will continue to use the same ICH CAHPS Survey vendor that was used to administer the 2019 ICH CAHPS Fall Survey, you do not need to update the online vendor authorization form.
If any of the above statements apply to your facility, you must update the online vendor authorization form for the 2020 ICH CAHPS Spring Survey on the ICH CAHPS website by the February 28, 2020 deadline. ICH facilities that served 30 or more survey-eligible patients in calendar year 2019 must administer both the 2020 ICH CAHPS Spring and Fall Surveys to be compliant with the Centers for Medicare & Medicaid Services quality reporting requirements. If the online vendor authorization form is not updated by the deadline, a sample will not be provided to a survey vendor, which means the 2020 Spring Survey cannot be administered.
The steps for authorizing a vendor on the ICH CAHPS website are as follows:
- Log in to the ICH CAHPS website here.
- From your personal dashboard, click “Authorize a Vendor.” The system will then take you to the Authorize a Vendor page.
- From the “Select Action” drop-down list on the Authorize a Vendor page:
- If authorizing a vendor for the first time on the website: Select the “Select a vendor for the first time” option.
- If changing/switching to a different vendor: Select the “Switch to a different vendor” option.
- Select the name of your survey vendor from the vendor drop-down list.
- Select the Beginning Survey Period for your new vendor. In this instance, you would select "2020 Spring Survey."
- Do not enter an end date for your survey vendor unless you know that you will not be using this vendor for the 2020 Fall Survey.
- Select the CCN(s) of the ICH facility (or facilities) to which the authorization applies.
- Click the “Submit” button.
Please note: No changes to vendor authorizations will be accepted for the 2020 Spring Survey after 5:00 PM Eastern Time on February 28, 2020.
Please contact the ICH CAHPS Survey Coordination Team at 1–866–245–8083 or via e-mail at email@example.com if you have any questions or need more information about the 2020 ICH CAHPS Surveys.