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Announcements

Authorizing a Survey Vendor for the 2019 ICH CAHPS Fall Survey

Aug 5

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8/5/2019

All in-center hemodialysis (ICH) facilities that are switching to a different ICH CAHPS Survey vendor to administer the 2019 ICH CAHPS Fall Survey must change their vendor authorization on the ICH CAHPS website by 5:00 PM Eastern Time on August 30, 2019. Please note that you must update the online vendor authorization only if the following applies.

  • Your facility is participating in the ICH CAHPS Survey for the first time during the 2019 Fall Survey; OR
  • Your facility is switching to a different survey vendor to administer the 2019 ICH CAHPS Fall Survey; OR
  • Your facility entered the 2019 Spring Survey as the last survey period for which the vendor would administer the survey when you originally submitted the authorization form.

If your organization will continue to use the same ICH CAHPS Survey vendor that was used to administer the 2019 ICH CAHPS Spring Survey, you do not need to update the online vendor authorization form.

If any of the above statements apply to your facility, you must update the online vendor authorization form for the 2019 ICH CAHPS Fall Survey on the ICH CAHPS website by the August 30th, 2019 deadline. ICH facilities that served 30 or more survey-eligible patients in calendar year 2018 must administer both the 2019 ICH CAHPS Spring and Fall Surveys to be compliant with the Centers for Medicare & Medicaid Services quality reporting requirements. If the online vendor authorization form is not updated by the deadline, a sample will not be provided to a survey vendor, which means the 2019 Fall Survey cannot be administered.

The steps for authorizing a different vendor on the ICH CAHPS website are as follows:

  • Login to the ICH CAHPS website.
  • From your personal dashboard, click “Authorize a Vendor.” The system will then take you to the Authorize a Vendor page.
  • Select the “Switch to a different vendor” option from the “Select Action” drop-down list on the Authorize a Vendor page.
  • Select the name of your survey vendor from the vendor drop-down list.
  • Select the Beginning Survey Period for your new vendor. In this instance, you would select "2019 Fall Survey."
  • Do not enter an end date for your survey vendor unless you know that you will not be using this vendor for the 2020 Spring Survey.
  • Select the CCN(s) of ICH facility (or facilities) to which the authorization applies.
  • Click the “Submit” button.
  • No changes to vendor authorizations will be accepted after that date and time.

Please contact the ICH CAHPS Survey Coordination Team at 1–866–245–8083 or via e-mail at ichcahps@rti.org if you have any questions or need more information about the 2019 ICH CAHPS Fall Survey.