Changes to the ICH CAHPS Survey Questionnaire and Telephone Script
Survey vendors seeking to become a CMS-approved ICH CAHPS Survey vendor should note that the ICH CAHPS Survey questionnaire and telephone script posted on the ICH CAHPS website are not yet considered final. The Coordination Team is currently changing Question 60a for both mail and telephone, and Question 61a for telephone. In addition, other minor changes may be made in the near future. The Coordination Team expects that the questionnaire and telephone script that will be used in the CY2014 ICH CAHPS Survey will be final within the next few weeks. An announcement will be posted on the ICH CAHPS Website when the final mail survey questionnaire and telephone script are posted.
Please contact the ICH CAHPS Survey Coordination Team at 1-866-245-8083 or via email at firstname.lastname@example.org if you have any questions.