Tentative Data Collection Schedule for the 2024 ICH CAHPS Spring Survey
folder_openOther Announcementscalendar_todayPosted November 8, 2023

The tentative data collection schedule and the dates for some key activities related to the 2024 In-Center Hemodialysis CAHPS (ICH CAHPS) Spring Survey are shown below. Please note that these dates are subject to change. Should a schedule change occur, an announcement will be posted.

Activity Date
2024 ICH CAHPS Survey Vendor Update Training Session 2/7/2024
2024 Introduction to the ICH CAHPS Survey Self-Administered Training 02/07/2024-02/14/2024
Submit New Facility-Specific Questions to CMS 2/2/2024
Deadline for Authorizing a Vendor for 2024 Spring Survey1 2/28/2024
Deadline for Submitting a 2024 Facility Non-Participation Form2 2/28/2024
Deadline (for vendors) to submit Facility Closed Attestation form3 2/28/2024
Deadline (for vendors) to Review Vendor Authorization Report and Notify the Coordination Team of any Authorization Issues 3/1/2024
Deadline for Submitting the Updated Quality Assurance Plan 5/31/2024
Sampling Window 10/1/2023-12/31/2023
Sample Files Uploaded on ICH CAHPS Website 3/29/2024
Vendors Attest to Receipt of Sample File 4/2/2024
Mail Prenotification Letter 4/19/2024
Mail 1st Survey (mail only and mixed mode)/Begin Telephone data collection (phone only mode) 5/3/2024
Mail 2nd Survey (mail only)/Begin phone follow-up (mixed mode) 5/31/2024
Data Collection Ends 7/12/2024
Vendors Clean/Process Final Data and Construct XML File 07/12/2024-07/31/2024
Deadline for Submitting XML Data File to ICH Data Center 7/31/2024

1 Only ICH facilities that will be switching to a different survey vendor and those that will be participating in the ICH CAHPS Survey for the first time will need to complete the online vendor authorization form.
2 The Facility Non-Participation Form is an annual form that is valid only for the year in which it was submitted. ICH facilities that submitted the Facility Non-Participation Form in 2023 must submit the 2024 Facility Non-Participation Form if they do not plan to administer the 2024 ICH CAHPS Spring and Fall Surveys.
3 Submission of the Vendor Facility Closing Attestation Form alerts the Coordination Team that a sample file should not be provided for the facility for the upcoming ICH CAHPS Survey Period.

Please contact the Coordination Team via email at or call 1-866-245-8083 if you have any questions or need more information about the 2024 ICH CAHPS Spring Survey.