Patient-Mix Coefficients, Star Ratings, and Average State and National Scores for the ICH CAHPS Survey Results Publicly Reported in November 2022 (delayed October Refresh)
folder_openInformation for Dialysis Facilitiescalendar_todayPosted November 17, 2022

The ICH CAHPS Survey results that are currently posted on Care Compare on the website ( are based on ICH CAHPS Survey data from the 2021 ICH CAHPS Spring and 2021 ICH CAHPS Fall Surveys.

Patient-Mix Coefficients and Star Ratings for the 2022 October Refresh (delayed until November 2022)

The results shown are statistically adjusted for both data collection mode and for patient-mix. Information about the adjustments made to the survey results and the coefficients used to adjust the results can be found here. Information presented in this document will allow ICH facilities to approximate the effect of patient-mix adjustment on their ICH CAHPS Survey results that were posted on Care Compare in November 2022. This document also includes additional information on the clustering method used to create ICH CAHPS Star Ratings (Appendix A).

Average State and National Scores for the 2022 October Refresh (delayed until November 2022)

In addition, you can click here to see the state and national averages for the three ICH CAHPS composite measures and the three global ratings based on the combined data from these two survey periods. The average response rate for each state and the overall response rate are also provided in this document.

Please contact the ICH CAHPS Coordination Team at 1–866–245–8083 or via email at if you have any questions.