Patient-Mix Coefficients, Star Ratings, and Average State and National Scores for the ICH CAHPS Survey Results Publicly Reported in October 2020
folder_openInformation for Dialysis Facilitiescalendar_todayPosted October 22, 2020

The ICH CAHPS Survey results that are currently posted on Dialysis Facility Compare (DFC) on the website are based on ICH CAHPS Survey data from the 2019 ICH CAHPS Spring and Fall Surveys. These results have also been posted on CMS’s new website, Care Compare (, which is a redesign of several compare sites, including Dialysis Facility Compare.

Patient-Mix Coefficients and Star Ratings for the 2020 October Refresh

The results shown are statistically adjusted for both data collection mode and for patient-mix. Information about the adjustments made to the survey results and the coefficients used to adjust the results can be found here. Information presented in this document will allow ICH facilities to approximate the effect of patient-mix adjustment on their ICH CAHPS Survey results that were posted on the DFC and Care Compare websites in October 2020. This document also includes additional information on the clustering method used to create ICH CAHPS Star Ratings (Appendix A).

Spring and Fall Average State and National Scores for the 2020 October Refresh

In addition, you can click here to see the state and national averages for the three ICH CAHPS composite measures and the three global ratings based on the combined data from these two survey periods. The average response rate for each state and the overall response rate are also provided in this document.

Please contact the ICH CAHPS Survey Coordination Team at 1–866–245–8083 or via e-mail at if you have any questions.