Request for Interest in Becoming an Approved ICH CAHPS Survey Vendor for CY 2021
folder_openTraining Informationcalendar_todayPosted September 16, 2020

Important Information for Survey Vendor Organizations Interested in Becoming an Approved ICH CAHPS Survey Vendor

***Any survey vendor organization, not already a CMS-approved survey vendor for ICH CAHPS, interested in applying to become an approved ICH CAHPS Survey vendor must notify the ICH CAHPS Coordination Team of their interest via email at no later than October 2, 2020.***

The ICH CAHPS Coordination Team is preparing for the semiannual ICH CAHPS Surveys that will be conducted in calendar year (CY) 2021. This will include accepting and processing applications from survey vendor organizations and training those survey vendors to become a CMS approved ICH CAHPS Survey vendor; however, any interested survey vendor organization must notify us of their intent to submit an application by 5 PM ET on October 2, 2020. To become a CMS-approved ICH CAHPS Survey vendor, survey organizations must, at a minimum:

  • Complete and submit the ICH CAHPS Vendor Application via the ICH CAHPS website,
  • meet the minimum business requirements posted on the ICH CAHPS website,
  • participate in an Introduction to the ICH CAHPS Webinar Training Session,
  • complete a training certification after participating in that training session, and
  • attend all vendor update training sessions.

The vendor application will be made available on the website in mid to late October, depending on the response to this request for interest announcement. Survey organizations that submit an application for CY2021 and meet the requirements for becoming a CMS-approved ICH CAHPS Survey vendor will be eligible to administer the survey beginning with the 2021 ICH CAHPS Fall Survey.

Please contact the Coordination Team via email at or call us toll-free telephone at 1-866-245-8083 if you have any questions about this request for interest.