Tentative Data Collection Schedule for the 2020 ICH CAHPS Spring Survey
folder_openOther Announcementscalendar_todayPosted November 8, 2019

The tentative data collection schedule and the dates for some key activities related to the 2020 In-Center Hemodialysis CAHPS (ICH CAHPS) Spring Survey are shown below. Please note that these dates are subject to change. Should a schedule change occur, an announcement will be posted.

Activity Date
2020 ICH CAHPS Survey Vendor Update Training Session1 2/13/2020
Submit New Facility-Specific Questions to CMS 2/7/2020
Deadline for Authorizing a Vendor for 2020 Spring Survey2 2/28/2020
Deadline for Submitting a 2020 Facility Non-Participation Form3 2/28/2020
Deadline (for vendors) to Review Vendor Authorization Report and Notify the Coordination Team of any Authorization Issues 3/4/2020
Deadline for Submitting the Updated Quality Assurance Plan 3/31/2020
Sampling Window 10/1/2019-12/31/2019
Sample Files Uploaded on ICH CAHPS Website 3/27/2020
Vendors Attest to Receipt of Sample File 3/31/2020
Mail Prenotification Letter 4/17/2020
Mail 1st Questionnaire (mail only and mixed mode)/Begin Telephone data collection (phone only mode) 5/1/2020
Mail 2nd Questionnaire (mail only)/Begin phone follow-up (mixed mode) 5/29/2020
Data Collection Ends 7/10/2020
Vendors Clean/Process Final Data and Construct XML File 7/10/2020-7/28/2020
Deadline for Submitting XML Data File to ICH Data Center 7/29/2020

1 Due to no new vendors, an Introduction webinar training will not be held in 2020.
2 Only ICH facilities that will be switching to a different survey vendor and those that will be participating in the ICH CAHPS Survey for the first time will need to complete the online vendor authorization form.
3 The Facility Non-Participation Form is an annual form that is valid only for the year in which it was submitted. ICH facilities that submitted the Facility Non-Participation Form in CY2019 must submit the 2020 Facility Non-Participation Form if they do not plan to administer the 2020 ICH CAHPS Spring and Fall Surveys.

Please contact the Coordination Team via e-mail at or call 1-866-245-8083 if you have any questions or need more information about the 2020 ICH CAHPS Spring Survey.