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ICH CAHPS Patient Survey Ratings

The ICH CAHPS patient survey ratings, sometimes referred to on Care Compare as the patient survey star ratings, include:

  1. The percentage of patients who provided the most favorable ratings of patient’s experiences related to the following three composites:
    • Six questions that comprise the “Kidney Doctors’ (Nephrologists’) communication and caring” composite (Questions 3, 4, 5, 6, 7, and 9). This appears on Care Compare as: “Communication: Patients who reported that kidney doctors “always” communicated well and cared for them as a person.”
    • Seventeen questions that comprise the “Quality of dialysis center care and operations” composite (Questions 10, 11, 12, 13, 14, 15, 16, 17, 21*, 22, 24, 25, 26, 27, 33, 34, and 43). This appears on Care Compare as: “Doctors & Staff: Patients who reported that dialysis center staff “always” communicated well, kept patients as comfortable and pain-free as possible, behaved in a professional manner, and kept the center clean.”
    • Nine questions that comprise the “Providing information to patients” composite (Questions 19, 28, 29, 30, 31, 36, 38, 39, and 40). This appears on Care Compare as: “Communication”: “Patients who reported that YES their kidney doctors and dialysis center staff gave them the information they needed to take care of their health.”
  2. The percentage of patients who gave a score of 9 or 10 on a scale of 0 (worst possible) to 10 (best possible) for the following three global ratings:
    • Global rating of kidney doctors (calculated from survey Q8). This appears on Care Compare as: “Doctors & Staff: Patients who gave their kidney doctors a rating of 9 or 10 on a scale of 0 (worst possible) to 10 (best possible).
    • Global rating of dialysis center staff (calculated from survey Q32). This appears on Care Compare as: “Doctors & Staff: Patients who gave the dialysis center staff a rating of 9 or 10 on a scale of 0 (worst possible) to 10 (best possible).”
    • Global rating of dialysis center (calculated from survey Q35). This appears on Care Compare as: “Overall experience: Patients who gave the dialysis center a rating of 9 or 10 on a scale of 0 (worst possible) to 10 (best possible).”
  3. A star rating, which provides an easy visual to help patients make an informed decision when choosing where to receive their in-center hemodialysis care. The star rating is generated from a simple average of six individual star ratings (please note that the individual star ratings are not provided on Care Compare):
    • Each of the three composite measures (#1 above); and
    • Each of the three global ratings (#2 above).
  4. The survey response rate and the number of completed surveys are also included as part of the patient survey ratings.