The ICH CAHPS patient survey ratings, sometimes referred to on Care Compare on Medicare.gov as the patient survey star ratings, include:
- The percentage of patients who provided the most favorable ratings of patient’s experiences related to the following three composites:
- Six questions that comprise the “Kidney Doctors’ (Nephrologists’) communication and caring” composite (Questions 3, 4, 5, 6, 7, and 9). This appears on Care Compare on Medicare.gov as: “Communication: Patients who reported that kidney doctors “always” communicated well and cared for them as a person.”
- Seventeen questions that comprise the “Quality of dialysis center care and operations” composite (Questions 10, 11, 12, 13, 14, 15, 16, 17, 21*, 22, 24, 25, 26, 27, 33, 34, and 43). This appears on Care Compare on Medicare.gov as: “Doctors & Staff: Patients who reported that dialysis center staff “always” communicated well, kept patients as comfortable and pain-free as possible, behaved in a professional manner, and kept the center clean.”
- Nine questions that comprise the “Providing information to patients” composite (Questions 19, 28, 29, 30, 31, 36, 38, 39, and 40). This appears on Care Compare on Medicare.gov as: “Communication”: “Patients who reported that YES their kidney doctors and dialysis center staff gave them the information they needed to take care of their health.”
- The percentage of patients who gave a score of 9 or 10 on a scale of 0 (worst possible) to 10 (best possible) for the following three global ratings:
- Global rating of kidney doctors (calculated from survey Q8). This appears on the compare tool on Medicare.gov as: “Doctors & Staff: Patients who gave their kidney doctors a rating of 9 or 10 on a scale of 0 (worst possible) to 10 (best possible).
- Global rating of dialysis center staff (calculated from survey Q32). This appears on the compare tool on Medicare.gov as: “Doctors & Staff: Patients who gave the dialysis center staff a rating of 9 or 10 on a scale of 0 (worst possible) to 10 (best possible).”
- Global rating of dialysis center (calculated from survey Q35). This appears on the compare tool on Medicare.gov as: “Overall experience: Patients who gave the dialysis center a rating of 9 or 10 on a scale of 0 (worst possible) to 10 (best possible).”
- A star rating, which provides an easy visual to help patients make an informed decision when choosing where to receive their in-center hemodialysis care. The star rating is generated from a simple average of six individual star ratings (please note that the individual star ratings are not provided on the compare tool):
- Each of the three composite measures (#1 above); and
- Each of the three global ratings (#2 above).
- The survey response rate and the number of completed surveys are also included as part of the patient survey ratings.