ICH CAHPS Survey Administration and Specifications Manual, Version 8.0
The In-center Hemodialysis CAHPS (ICH CAHPS) Survey Administration and Specifications Manual, Version 8.0 is now available on the ICH CAHPS website in MS Word and PDF formats. The protocols and guidelines described in Version 8.0 of this manual are effective immediately and supersede those described in previous versions of the manual.
Please note: At the end of Chapter 1 is a “What’s New or Different?” section, which contains a list of the chapters in the manual in which the major changes in survey protocols and materials are described.
To conserve paper, the ICH CAHPS Survey Coordination Team will print a limited number of hardcopy versions of this manual. Organizations may request a hardcopy manual by sending an e-mail message to the ICH CAHPS Coordination Team at email@example.com.
Updated ICH CAHPS Survey protocols and procedures will be reviewed during the ICH CAHPS Vendor Update Webinar Training session that will take place on Thursday, February 13, 2020. A training agenda and the presentation slides for those training sessions will be posted on the ICH CAHPS website by 5:00 PM Eastern Time on February 7, 2020.
Please contact the ICH CAHPS Coordination Team via email at firstname.lastname@example.org or call toll-free at 1-866-245-8083 if you have any questions.