ICH CAHPS: Vietnamese to be offered as an Official Survey Language Starting with the 2025 Spring Survey
folder_openChanges to Survey Materialscalendar_todayPosted December 3, 2024

Starting with the 2025 Spring Survey, the ICH CAHPS Survey and related materials will now be available in Vietnamese. We are giving early notification of this new official survey language so that vendors can decide with their facility clients whether to administer the survey in Vietnamese, starting with the 2025 Spring Survey.

The following materials will be made available in Vietnamese and will be discussed during the next ICH CAHPS Vendor Update Training session on February 12, 2025.

1. Prenotification letter
2. Cover Letters 1 and 2
3. Mail Survey
4. Supplemental Questions
5. OMB Disclosure Notice
6. Waiting Room FAQs
7. XML Data Layout File*

If your vendor organization would like to administer the ICH CAHPS Survey in Vietnamese starting with the 2025 Spring Survey, please respond to this message once you’ve made the decision. The Coordination Team will then provide you with the translated materials so you can begin updating your systems/processes. The 508-compliant versions of these materials will also be available on the website soon.

* Please note that the ICH CAHPS Survey XML data layout file is being revised to include the addition of Vietnamese for the Survey Language (completed) data variable in the Patient Administrative data record. Therefore, all survey vendors must update their XML before the July 30, 2025 data submission deadline for the 2025 Spring Survey. By May 2025, the ICH CAHPS Survey data submission tools (Schema Validation Tool and Data Submission Tool) will be updated to reflect the addition of this new survey language. Announcements will be posted on the website when the revised tools are available.

Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org if you have any questions.