Tentative Data Collection Schedule for the 2024 ICH CAHPS Fall Survey
folder_openOther Announcementscalendar_todayPosted June 25, 2024

The tentative data collection schedule and the dates for some key activities related to the 2024 In-Center Hemodialysis CAHPS (ICH CAHPS) Fall Survey are shown below. Please note that these dates are subject to change. Should a schedule change occur, an announcement will be emailed and posted.

Please note that this year, the Thanksgiving holiday falls on November 28, 2024, during the last week of November. Some vendors may have difficulties with mailing the 2nd survey package (mail-only) or beginning phone follow-up (mixed mode) for the 2024 Fall Survey on the originally scheduled date of November 29, 2024 (the day after Thanksgiving). As such, the 2024 Fall data collection schedule has been set such that vendors may either begin implementing the second wave of ICH CAHPS data collection on November 29, 2024, or the following week on December 4, 2024. The deadline for data submission will remain January 29, 2025, for both schedules.

Activity Date
Submit New Facility-Specific Questions to CMS 8/2/2024
Deadline for Authorizing a Vendor for 2024 Fall Survey1 8/31/2024
Deadline (for vendors) to submit Facility Closed Attestation form2 8/31/2024
Deadline (for vendors) to Review Vendor Authorization Report and Notify the Coordination Team of any Authorization Issues 9/3/2024
Sampling Window 4/1/2024-6/30/2024
Sample Files Uploaded on ICH CAHPS Website 9/27/2024
Vendors Attest to Receipt of Sample File 10/1/2024
Mail Prenotification Letter 10/18/2024
Mail 1st Survey (mail only and mixed mode)/Begin Telephone data collection (phone only mode) 11/1/2024
Mail 2nd Survey (mail only)/Begin phone follow-up (mixed mode) 11/29/2024
Data Collection Ends 1/10/2025
Vendors Clean/Process Final Data and Construct XML File 1/10/2025-1/29/2025
Deadline for Submitting XML Data File to ICH Data Center 1/29/2025

1 Only ICH facilities that will be switching to a different survey vendor and those that will be participating in the ICH CAHPS Survey for the first time will need to complete the online vendor authorization form.

2 Submission of the Vendor Facility Closing Attestation Form alerts the Coordination Team that a sample file should not be provided for the facility for the upcoming ICH CAHPS Survey period.

Please contact the Coordination Team via email at or call 1-866-245-8083 if you have any questions or need more information about the upcoming ICH CAHPS Survey Period.