ICH Facilities Encouraged to Display ICH CAHPS Survey Waiting Room FAQs
folder_openOther Announcementscalendar_todayPosted May 2, 2023

In an effort to increase ICH CAHPS Survey response rates and promote patient engagement in this important survey, the ICH CAHPS Coordination Team has developed a “Waiting Room FAQs” document for dialysis facilities to use within their facilities. ICH facilities are encouraged to print and display the FAQ document in a prominent area of their facility, perhaps hanging on a wall/door or laminated and sitting on a table.

Data collection for the 2023 Spring Survey will begin at the end of this week with the mailing of surveys (for mail-only and mixed modes) and telephone calls (for phone-only mode). ICH facilities should consider displaying the FAQ document now through mid-July, when the 2023 Spring Survey comes to a close, so that patients are aware of the survey and understand the importance.

The “Waiting Room FAQs” document is available for download at the link below:

Waiting Room FAQs

Please note that it is common for patients who are contacted by survey vendors to seek assurance from their providers; ICH facility staff should assure patients that the survey is legitimate and confidential and point them to these FAQs to answer any questions they may have.

Please contact the ICH CAHPS Coordination Team at 1-866-245-8083 or via email at if you have any questions regarding the Waiting Room FAQs document. If you feel that your facility needs this in another language that the survey is offered in, please let us know via email.