Tentative Data Collection Schedule for the 2021 ICH CAHPS Spring Survey
folder_openOther Announcementscalendar_todayPosted November 10, 2020

The tentative data collection schedule and the dates for some key activities related to the 2021 In-Center Hemodialysis CAHPS (ICH CAHPS) Spring Survey are shown below. Please note that these dates are subject to change. Should a schedule change occur, an announcement will be posted.

Activity Date
2021 ICH CAHPS Survey Vendor Update Training Session 2/10/2021
2021 Introduction to the ICH CAHPS Survey Webinar Training1 2/22/2021-2/26/2021
Submit New Facility-Specific Questions to CMS 2/5/2021
Deadline for Authorizing a Vendor for 2021 Spring Survey2 2/28/2021
Deadline for Submitting a 2021 Facility Non-Participation Form3 2/28/2021
Deadline (for vendors) to Review Vendor Authorization Report and Notify the Coordination Team of any Authorization Issues 3/3/2021
Deadline for Submitting the Updated Quality Assurance Plan 5/31/2021
Sampling Window 10/1/2020-12/31/2020
Sample Files Uploaded on ICH CAHPS Website 3/26/2021
Vendors Attest to Receipt of Sample File 3/30/2021
Mail Prenotification Letter 4/16/2021
Mail 1st Questionnaire (mail only and mixed mode)/Begin Telephone data collection (phone only mode) 4/30/2021
Mail 2nd Questionnaire (mail only)/Begin phone follow-up (mixed mode) 5/28/2021
Data Collection Ends 7/9/2021
Vendors Clean/Process Final Data and Construct XML File 7/9/2021-7/27/2021
Deadline for Submitting XML Data File to ICH Data Center 7/28/2021

1 Starting in 2021, the Introduction to the ICH CAHPS Survey Training will be offered in a self-paced format.
2 Only ICH facilities that will be switching to a different survey vendor and those that will be participating in the ICH CAHPS Survey for the first time will need to complete the online vendor authorization form.
3 The Facility Non-Participation Form is an annual form that is valid only for the year in which it was submitted. ICH facilities that submitted the Facility Non-Participation Form in CY2020 must submit the 2021 Facility Non-Participation Form if they do not plan to administer the 2021 ICH CAHPS Spring and Fall Surveys.

Please contact the Coordination Team via e-mail at or call 1-866-245-8083 if you have any questions or need more information about the 2021 ICH CAHPS Spring Survey.