Review Your Vendor Authorization Report
folder_openFacility Participation Requirementscalendar_todayPosted July 28, 2015

The ICH CAHPS Coordination Team will be sending an e-mail message to all ICH facilities participating in the ICH CAHPS Survey to notify them that they must update their online vendor authorization form on the ICH CAHPS website if the survey vendor that will be administering the 2015 Fall Survey is different from the survey vendor used during the 2015 Spring Survey.

The online vendor authorization that each ICH facility submitted prior to February 2015 is still valid UNLESS the facility:

• is switching to a different survey vendor for the 2015 ICH CAHPS Fall Survey;
• entered an End Date of 2015 Spring Survey on the authorization form; OR
• purchased/acquired a CCN previously owned by another organization.

ICH facilities that will be using the same survey vendor that they used for the 2015 Spring Survey and which did not enter the Spring Survey as the End Date on the vendor authorization DO NOT have to update the online vendor authorization form.

All ICH facilities that will be using a different survey vendor for the 2015 Fall Survey must update the online vendor authorization on the ICH CAHPS Web site by 5:00 PM Eastern Time on August 31, 2015. No changes to the vendor authorization for the 2015 Fall Survey will be accepted after that date and time.

We are asking all survey vendors to review their Vendor Authorization Report on a frequent basis between now and August 28, 2015, to make sure that all of their ICH facility clients, especially any new facility clients, have completed and/or updated the online vendor authorization. When reviewing your Vendor Authorization Report, please make sure of the following.

• The CCN for each of your facility clients appears on the report. If samples have been provided in previous survey periods for a facility under 2 different CCNs, make sure that both of the CCNs appear on the Authorization Report. If a CCN for one or more of your facility clients does not appear on the report, please contact the Coordination Team via e-mail as soon as possible.
• An End Date of Spring 2015 does NOT appear on the report for each CCN listed. If it does, please contact the facility involved and ask them to update the online vendor authorization form.
• You have a written contract to administer the ICH CAHPS Survey for every CCN that appears on the Vendor Authorization Report.

Remember that you must have a written contract with each of your facility clients. If there are CCNs/facilities on your Vendor Authorization Report with which you do not have a contract, please notify the Coordination Team as soon as possible to let us know that you do not have a contract with the facility.

Failure to notify the Coordination Team that you do not have a contract with one or more facilities/CCNs listed on your Vendor Authorization Report may be grounds for termination of the vendor's approval as an ICH CAHPS Survey vendor.

Please contact the ICH CAHPS Survey Coordination Team at 1-866-245-8083 or via e-mail at ichcahps@rti.org if you have any questions.