Sample Patients Who Do Not Receive Hemodialysis from the Sample ICH Facility
folder_openOther Announcementscalendar_todayPosted December 1, 2014

Some sample patients included in the 2014 ICH CAHPS Survey sample have reported to either the ICH CAHPS Survey vendor and/or to their ICH facility that the ICH CAHPS Survey questionnaire and cover letter that they received contained the name of an ICH facility from which they are not currently receiving or have never received hemodialysis treatments.

If a sample patient calls a survey vendor to report that the questionnaire asks about an ICH facility from which he or she is no longer receiving or has never received hemodialysis treatments, the vendor’s ICH CAHPS Survey staff should instruct the sample patient to answer Questions 1 and 2 in the questionnaire. In Question 2, the sample patient should mark Response Option 5 (I do not currently receive dialysis at this dialysis center) and then skip to Question 45 and answer the remaining questions in the questionnaire.

ICH CAHPS Survey vendors and their ICH facility clients should note that the sample facility for each patient is the facility where that patient received hemodialysis during the sampling window, which for the 2014 Survey is from April 1, 2014 through June 30, 2014. In some situations, the sample patient may have moved and is no longer receiving care at that facility. In other instances, the name of a facility may have changed and the sample patient does not recognize the name of the facility printed in the questionnaire. There may be some other reasons that the facility name that appeared on the CROWNWeb file is not the name of the facility from which the patient received hemodialysis during the sampling window. The Coordination Team is currently investigating this issue.

Some sample patients are calling their current ICH facility to report that the questionnaire asks about a facility from which they are not currently receiving or never received hemodialysis. Please remind your ICH facility clients that they should instruct sample patients to call their CAHPS Survey vendor if they have any questions about the survey.

Please contact the Coordination Team via e-mail at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.