Request for Interest in Administering the 2015 ICH CAHPS Surveys
folder_openTraining Informationcalendar_todayPosted October 1, 2014

Important Information for Survey Vendor Organizations Interested in Becoming an Approved ICH CAHPS Survey Vendor

***Any survey vendor organization, not already a CMS approved survey vendor for ICH CAHPS, interested in applying to become an approved ICH CAHPS Survey vendor must notify the ICH CAHPS Coordination Team of their interest via email at ichcahps@rti.org no later than October 10, 2014.***

In-center hemodialysis (ICH) facilities that are eligible to participate in the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey are required by the Centers for Medicare & Medicaid Services (CMS) to contract with a survey vendor that has been approved and trained by CMS to administer the survey on their behalf. Starting in CY2015 and subsequent years, the ICH CAHPS Survey will be administered twice each year.

The ICH CAHPS Coordination Team is preparing for the semiannual ICH CAHPS Surveys that will be conducted in CY2015. This will include accepting and processing applications from survey vendor organizations and training those survey vendors to become a CMS approved ICH CAHPS Survey vendor. To become a CMS-approved ICH CAHPS Survey vendor, survey organizations must:

• meet the minimum business requirements posted on the ICH CAHPS website,
• participate in an 8-hour Introduction to the ICH CAHPS Webinar Training Session,
• complete a training certification after participating in that training session, and
• attend all vendor update training sessions.

Depending on the number of survey organizations that are interested in becoming an approved ICH CAHPS Survey vendor, the next Introduction to the ICH CAHPS Survey Webinar Training Session will be held in mid-November 2014 and the training registration and vendor application will be available in mid-October.

Please contact the Coordination Team via email at ichcahps@rti.org or call us toll-free telephone at 1-866-245-8083 if you have any questions about this request for information.