REVISED 8/8/25: Updated ICH CAHPS Survey Materials for the 2025 Fall Survey
folder_openChanges to Survey Materialscalendar_todayPosted August 11, 2025

The ICH CAHPS Coordination Team would like to give early notification to ICH CAHPS Survey vendors of the following survey materials that will be revised for implementation during the 2025 Fall Survey period.

OMB Disclosure Notice Protocol (REVISED 8/8/25):

• The OMB Disclosure Notice (notice) has been revised to include additional information required by OMB.
• The revised notice, which is longer than the current notice, must be printed on either the questionnaire OR on the cover letters 1 and 2 (in all approved languages).
  • PLEASE NOTE that this is a change from the protocol included in this memo that was originally posted on July 25,2025 which stated the notice must only be printed on the mail survey. This posted announcement has been updated to reflect this change in protocol.
  • Vendors can make the determination on whether to include the notice on the mail survey or on the ICH CAHPS cover letters 1 and 2 or both the survey and the letters.
  • If choosing to print the notice on the mail survey only (and not the letters), vendors should remove the notice text from their personalized cover letters 1 and 2. If choosing to print the notice on cover letters 1 and 2 only (and not the survey), vendors should remove the notice text from their personalized mail surveys.

ICH CAHPS Mail Survey (all approved languages):

• The OMB expiration date, which is required to be printed under the standalone OMB number in the upper right-hand corner on the cover/first page of the mail survey, has been revised to display as: “Expiration Date: January 31, 2026.”
  • For reference, the current mail survey displays this OMB expiration date as: “Expiration Date: September 30, 2025.”
• If printing the revised OMB Disclosure Notice (notice) on the mail survey:
  • The notice may be printed on the survey cover (or the first page if there is no cover page) or the last page of the mail survey, using a font size equal to or larger than 9 point.
  • Although the revised notice still includes the OMB number within it, the OMB number must still appear separately on the survey cover (or first page of the mail survey if there is no cover page). In other words, if the revised notice is printed on the survey cover/first page, then the OMB number will appear twice on this page: once within the OMB Disclosure Notice and separately in the top right corner along with the expiration date.

ICH CAHPS Cover Letters 1 and 2 in all approved languages:

• If printing the revised OMB Disclosure Notice (notice) on Cover Letters 1 and 2:
  • The notice must be printed using a font size equal to or larger than 9 point.
  • Due to the length of the revised notice’s text, it may be necessary to print the notice on the back of the letter, especially once the merge information has been added. Vendors should try to print the notice on the front of the letter, but do not need to submit an ERF if they must print the notice on the back of the cover letters.

The Coordination Team has provided the revised materials to approved survey vendors via email so that they can begin updating their systems/processes to include these new changes and requirements. All survey vendors must update their survey materials before the 2025 Fall Survey begins in October 2025. At this time, these are the only survey materials revisions expected; however, survey vendors will be notified should other changes be required.

These revised mail surveys, cover letters, and standalone OMB Disclosure Notices will also be made available on the ICH CAHPS website in the coming weeks.  

Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org if you have any questions.