Updated ICH CAHPS Survey Materials for the 2024 Fall Survey
folder_openChanges to Survey Materialscalendar_todayPosted July 19, 2024

The ICH CAHPS Coordination Team would like to give early notification to ICH CAHPS Survey vendors of the following survey materials that will be revised for implementation during the 2024 Fall Survey period:

• ICH CAHPS Prenotification Letter:
  • All approved Languages:
    • Added the title “Director” to Vanessa S. Duran’s signature as the Medicare Drug Benefit and C & D Data Group Director.
    • Revised reference to provider type “Dialysis facilities” to match updated language on Care Compare website.

• ICH CAHPS Cover Letter 1:
  • All approved Languages:
    • Added the title “Director” to Vanessa S. Duran’s signature as the Medicare Drug Benefit and C & D Data Group Director.
    • Revised reference to provider type “Dialysis facilities” to match updated language on Care Compare website.
  • Samoan Language: Minor update made to match text included in the prenotification letters.

• ICH CAHPS Cover Letter 2:
  • All approved Languages:
    • Added the title “Director” to Vanessa S. Duran’s signature as the Medicare Drug Benefit and C & D Data Group Director.
    • Revised reference to provider type “Dialysis facilities” to match updated language on Care Compare website.
  • Samoan Language: Minor update made to match text included in the prenotification letters.

• ICH CAHPS Mail Survey:
  • Simplified Chinese: Minor formatting edit to text in Question 30.
  • Traditional Chinese: Minor formatting and/or text edits to the response options in Questions 20, 35, and 37.

The Coordination Team will provide the revised materials to approved survey vendors who administer these languages via email within the next few weeks, so that they can begin updating their systems/processes to include these new changes and requirements. All survey vendors must update their survey materials before the 2024 Fall Survey begins in October 2024. At this time, these are the only survey materials revisions expected; however, survey vendors will be notified should other changes be required.

The revised cover letters and mail surveys will also be made available on the ICH CAHPS website by mid-August 2024. All updated survey materials will be discussed during the next ICH CAHPS Vendor Update Webinar Training session in February 2025.

Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org if you have any questions.