Only One Week before the Deadline to submit the ICH CAHPS Vendor Facility Closing Attestation Form for the 2024 Spring Survey
folder_openFacility Participation Requirementscalendar_todayPosted February 21, 2024

This is a reminder that survey vendors must notify the Coordination Team of any authorized ICH facilities who have closed or will be closing before the 2024 Spring Survey data collection period by completing and submitting the online Vendor Facility Closing Attestation Form as soon as possible after learning of such closure(s), and no later than 5:00 PM Eastern Time on February 28, 2024.

Vendors can access the Vendor Facility Closing Attestation Form by logging into the website and choosing “Vendor Facility Closing Attestation” form, which is under the For Vendors tab at the top of the website’s home page. Once a Vendor Facility Closing Attestation Form is submitted by a survey vendor, an email will be sent to both the currently authorized vendor and the facility’s Survey Administrator to notify the facility that the vendor has submitted the form on the facility’s behalf. If a facility or vendor receives this email and feels that the form has been submitted in error, they should contact the Coordination Team immediately. 

If a vendor learns that a facility has closed or will be closing after this deadline and will not participate in the 2024 Spring Survey, both the vendor and the facility should contact the Coordination Team immediately for guidance on next steps.

Please contact the ICH CAHPS Coordination Team at 1-866-245-8083 or via email at ichcahps@rti.org if you have any questions or need more information about the Vendor Facility Closing Attestation Form.