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Announcements

By ICHCAHPS on 12/7/2018
The 2019 Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar training session will be held on February 13, 2019 from 11:00 AM to 4:00 PM Eastern Time (ET). Registration for this training session is now available on the ICH CAHPS website and will close at 5:00 PM ET on February 8, 2019.

Approved ICH CAHPS Vendors

Please note that the ICH CAHPS Coordination Team strongly encourages approved ICH CAHPS Survey vendors with new ICH CAHPS staff to attend this Introduction Training session. The vendor’s Survey Administrator should click on the training registration link on the Vendor Dashboard to register to attend the Introduction to the ICH CAHPS Survey Webinar Training Session. In addition, if a survey vendor is using a new subcontractor that has a substantial role on the project, that subcontractor’s ICH CAHPS staff is required to attend the Introduction to the ICH CAHPS Survey training session.

New Vendors Interested in Becoming an Approved ICH CAHPS Survey Vendor

...
By ICHCAHPS on 12/7/2018
The 2019 ICH CAHPS Survey Vendor Update training will take place on Thursday, February 14, 2019 from 1:30 PM to 4:00 PM Eastern Time (ET). Please note the following regarding the Vendor Update training.

Registration for the Vendor Update training session is now open on the ICH CAHPS website. Registration will close at 5:00 PM ET on February 8, 2019. Each approved ICH CAHPS Survey vendor’s designated ICH CAHPS Survey Administrator (SA) must attend the entire session. We strongly encourage each ICH CAHPS Survey vendor to have all of its key ICH CAHPS staff, including data managers, attend this training session. All vendors who are using one or more subcontractors who have a significant role on the ICH CAHPS Survey must alert their subcontractor(s) that they will also be required to register and attend the Vendor Update training session. If you are unsure whether your subcontractor should attend the training, please contact the Coordination Team. Please contact the ICH CAHPS Coordination...
By ICHCAHPS on 5/3/2018

ICH CAHPS Survey results based on combined data from the 2016 ICH CAHPS Fall Survey and the 2017 ICH CAHPS Spring Survey were posted on Dialysis Facility Compare on the www.medicare.gov website in April 2018. Click here to see the state and national averages for the three ICH CAHPS composite measures and the three global ratings based on the combined data from those two survey periods. The average response rate for each state and the overall response rate are also provided in this document.

By ICHCAHPS on 2/16/2018

Please note that Slide 74 presented during the ICH CAHPS Survey Vendor Update Webinar Training session on February 15th has been updated at the link below.

https://ichcahps.org/Training/TrainingMaterials.aspx

Note that the slide should have indicated that vendors should assign disposition Code 190 to a completed telephone interview survey if Q1 and/or Q2 = DK/REF, and skipped to Q45 (not Q1 AND Q2).

Please contact the ICH CAHPS Coordination Team at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

By ICHCAHPS on 2/16/2018

Questions asked by participants during and after the February 15, 2018 ICH CAHPS Survey Vendor Update Webinar Training session and the answers provided are included here.

Please note that there were no questions asked by participants during the February 14, 2018 Introduction to the ICH CAHPS Survey Webinar Training Session.

Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call (866) 245-8083 if you have any questions about the answers to these questions or need further clarification.

By ICHCAHPS on 2/12/2018

The training slides that will be used during the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Vendor Update Webinar Training Session that will be held from 1:30 to 4:00 PM Eastern Time (ET) on February 15, 2018, have been updated on the ICH CAHPS website at the following link.

https://ichcahps.org/Training/TrainingMaterials.aspx

If you printed the update training slides before receiving this email, please disregard the previous slides and use this updated slide deck instead.

Please contact the ICH CAHPS Coordination Team at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

By ICHCAHPS on 2/9/2018
The training materials that will be used during the Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar Training Session that will be held from 11:00 to 4:00 PM Eastern Time (ET) on February 14, 2018, and during the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Vendor Update Webinar Training Session that will be held from 1:30 to 4:00 PM Eastern Time (ET) on February 15, 2018, are available on the ICH CAHPS website at the following link.

https://ichcahps.org/Training/TrainingMaterials.aspx

Please note that all CMS-approved ICH CAHPS Survey vendors and any subcontractors that will have a significant role on the ICH CAHPS Survey must register for and attend the Vendor Update training session.

An e-mail message containing instructions for connecting to the training sessions via webinar and telephone will be sent to all registered organizations within the next few days. Please contact the ICH CAHPS Coordination...
By ICHCAHPS on 12/5/2017
The 2018 Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar training session will be held on February 14, 2018 from 11:00 AM to 4:00 PM Eastern Time (ET). Registration for this training session is now available on the ICH CAHPS website and will close at 5:00 PM ET on February 9, 2018.

Approved ICH CAHPS Vendors

Please note that the ICH CAHPS Coordination Team strongly encourages approved ICH CAHPS Survey vendors with new ICH CAHPS staff to attend this Introduction Training session. The vendor’s Survey Administrator should click on the training registration link on the Vendor Dashboard to register to attend the Introduction to the ICH CAHPS Survey Webinar Training Session. In addition, if a survey vendor is using a new subcontractor that has a substantial role on the project, that subcontractor’s ICH CAHPS staff is required to attend the Introduction to the ICH CAHPS Survey training session.

New Vendors Interested in Becoming an Approved ICH CAHPS Survey Vendor

...
By ICHCAHPS on 12/5/2017
The 2018 ICH CAHPS Survey Vendor Update training will take place on Thursday, February 15, 2018 from 1:30 PM to 4:00 PM Eastern Time (ET). Please note the following regarding the Vendor Update training.

Registration for the Vendor Update training session is now open on the ICH CAHPS website. Registration will close at 5:00 PM ET on February 9, 2018. Each approved ICH CAHPS Survey vendor’s designated ICH CAHPS Survey Administrator (SA) must attend the entire session. We strongly encourage each ICH CAHPS Survey vendor to have all of its key ICH CAHPS staff, including data managers, attend this training session.  All vendors who are using one or more subcontractors who have a significant role on the ICH CAHPS Survey must alert their subcontractor(s)that they will also be required to register and attend the Vendor Update training session. If you are unsure whether your subcontractor should attend the training, please contact the Coordination Team. Please contact the ICH CAHPS Coordination...
By ICHCAHPS on 3/23/2017

Questions asked by participants during and after the February 15, 2017 Introduction to the ICH CAHPS Survey Webinar training session and the February 16, 2017 ICH CAHPS Survey Vendor Update Webinar training session and the answers provided are included here.

Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call (866) 245-8083 if you have any questions about the answers to these questions or need further clarification.

By ICHCAHPS on 2/9/2017
The training materials that will be used during the Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar Training Session that will be held from 11:00 to 5:00 PM Eastern Time (ET) on February 15, 2017, and during the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Vendor Update Webinar Training Session that will be held from 1:30 to 4:00 PM Eastern Time (ET) on February 16, 2017, are available on the ICH CAHPS website at the following link.

https://ichcahps.org/Training/TrainingMaterials.aspx

Please note that all CMS-approved ICH CAHPS Survey vendors and any subcontractors that will have a significant role on the ICH CAHPS Survey must register for and attend the Vendor Update training session.

An e-mail message containing instructions for connecting to the training sessions via webinar and telephone will be sent to all registered organizations on February 10, 2017. Please contact the ICH CAHPS Coordination...
By ICHCAHPS on 12/12/2016
The 2017 Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar training session will be held on February 15, 2017 from 11:00 AM to 4:00 PM Eastern Time (ET). Registration for this training session is now available on the ICH CAHPS website and will close at 9:00 PM ET on February 8, 2017.

 

Approved ICH CAHPS Vendors

Please note that the ICH CAHPS Coordination Team strongly encourages approved ICH CAHPS Survey vendors with new ICH CAHPS staff to attend this Introduction Training session. The vendor’s Survey Administrator should click on the training registration link on the Vendor Dashboard to register to attend the Introduction to the ICH CAHPS Survey Webinar Training Session. In addition, if a survey vendor is using a new subcontractor that has a substantial role on the project, that subcontractor’s ICH CAHPS staff is required to attend the Introduction to the ICH CAHPS Survey training session.

New Vendors Interested in Becoming an Approved

ICH...
By ICHCAHPS on 12/12/2016
The 2017 ICH CAHPS Survey Vendor Update training will take place on Thursday, February 16, 2017 from 1:30 PM to 4:00 PM Eastern Time (ET). Please note the following regarding the Vendor Update training. Registration for the Vendor Update training session is now open on the ICH CAHPS website. Registration will close at 9:00 PM ET on February 8, 2017. Each approved ICH CAHPS Survey vendor’s designated ICH CAHPS Survey Administrator (SA) must attend the entire session. We strongly encourage each ICH CAHPS Survey vendor to have all of its key ICH CAHPS staff, including data managers, attend this training session. All vendors who are using one or more subcontractors who have a significant role on the ICH CAHPS Survey must alert their subcontractor(s)that they will also be required to register and attend the Vendor Update training session. If you are unsure whether your subcontractor should attend the training, please contact the Coordination Team. Please contact the...
By ICHCAHPS on 3/9/2016

Questions asked by participants during and after the February 10, 2016 Introduction to the ICH CAHPS Survey Webinar training session and the February 11, 2016 ICH CAHPS Survey Vendor Update Webinar training session and the answers provided are included here.

Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call (866) 245-8083 if you have any questions about the answers to these questions or need further clarification.

By ICHCAHPS on 2/5/2016
The training materials that will be used during the Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar Training Session that will be held from 11:00 to 5:00 PM Eastern Time (ET) on February 10, 2016 are available on the ICH CAHPS website at the following link. The training materials that will be used during the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Vendor Update Webinar Training Session that will be held from 1:30 to 4:00 PM Eastern Time (ET) on February 11, 2016 are also available at this link.

Please note that all CMS-approved ICH CAHPS Survey vendors and any subcontractors that will have a significant role on the ICH CAHPS Survey must register for and attend the Vendor Update training session.

An e-mail message containing instructions for connecting to the training sessions via webinar and telephone will be sent to all registered organizations on February 6, 2016. If your organization registered to participate...
By ICHCAHPS on 12/21/2015
The 2016 Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar training session will be held on February 10, 2016 from 11:00 AM to 5:00 PM Eastern Time (ET). Registration for this training session will available on the ICH CAHPS website on December 22, 2016 and will close at 9:00 PM ET on February 2, 2016.

Approved ICH CAHPS Vendors

Please note that the ICH CAHPS Coordination Team strongly encourages approved ICH CAHPS Survey vendors with new ICH CAHPS staff to attend this Introduction Training session. The vendor’s Survey Administrator should click on the training registration link on the Vendor Dashboard to register to attend the Introduction to the ICH CAHPS Survey Webinar Training Session.

 

New Vendors Interested in Becoming an Approved ICH CAHPS Survey Vendor

Organizations seeking to become a CMS-approved ICH CAHPS Survey vendor must meet a set of minimum business requirements, which are available here....
By ICHCAHPS on 12/21/2015
The 2016 ICH CAHPS Survey Vendor Update training will take place on Thursday, February 11, 2016 from 1:30 PM to 4:00 PM Eastern Time (ET). Please note the following regarding the Vendor Update training.

Registration for the Vendor Update training session will open on the ICH CAHPS website on December 22, 2015. Registration will close at 9:00 PM ET on February 3, 2016. Each approved ICH CAHPS Survey vendor’s designated ICH CAHPS Survey Administrator (SA) must attend the entire session. We strongly encourage each ICH CAHPS Survey vendor to have all of its key ICH CAHPS staff, including data managers, attend this training session. All vendors who are using one or more subcontractors who have a significant role on the ICH CAHPS Survey must alert their subcontractor(s)that they will also be required to register and attend the Vendor Update training session. If you are unsure whether your subcontractor should attend the training, please contact the Coordination Team. Please contact the...
By ICHCAHPS on 2/20/2015

Questions asked by participants during the February 11, 2015 Introduction to the ICH CAHPS Survey Webinar training session and the February 12, 2015 ICH CAHPS Survey Vendor Update Webinar training session and the answers provided are included here. Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call (866) 245-8083 if you have any questions about the answers to these questions or need further clarification.

By ICHCAHPS on 2/6/2015
The agenda and presentation slides that will be used in the Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar training session that will be held from 11:00 AM to 5:30 PM Eastern Time (ET) on February 11, 2015 are now available on the ICH CAHPS Website.

The training materials can be accessed by selecting the appropriate link under the "Training" tab on the ICH CAHPS Website. Please note the following.

Participation the Introduction to the ICH CAHPS Survey Webinar training is required for survey vendors seeking to become a CMS-approved ICH CAHPS Survey vendor. Any subcontractors that survey vendors seeking to become an approved ICH CAHPS plan to use when administering the survey are also required to participate in this training session if they will have a significant role on the project. ICH facilities and other interested organizations are welcome to attend the Introduction to ICH CAHPS Survey training session, but participation is not required. An e-mail...
By ICHCAHPS on 2/6/2015

The training materials that will be used during the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Vendor Update Webinar Training Session that will be held from 1:30 to 4:00 PM Eastern Time (ET) on February 12, 2015 are available on the ICH CAHPS website on the Training Materials page.

All CMS-approved ICH CAHPS Survey vendors and any subcontractors that will have a significant role on the ICH CAHPS Survey must register for and attend this webinar training session.

An e-mail message containing instructions for connecting to the Vendor Update Training via webinar and telephone was sent to all registered organizations on February 6, 2015. If your organization registered to participate in the Vendor Update Webinar Training session but did not receive the connect instructions, please contact the ICH CAHPS Coordination Team at ichcahps@rti.org or call 1-866-245-8083 as soon as possible.

By ICHCAHPS on 1/12/2015
This is a reminder that all survey vendors seeking to become a CMS-approved ICH CAHPS Survey vendor in time to administer the 2015 ICH CAHPS Fall Survey are required to participate in an Introduction to the ICH CAHPS Survey Webinar Training Session. The next Introduction to the ICH CAHPS Survey Webinar training session will be held on February 11, 2015. To attend this training session, interested survey vendors must complete and submit the online Vendor Training Registration Form, which is available on the ICH CAHPS website, by February 5, 2015. Please note that the Introduction to the ICH CAHPS Survey training session will not be held again until late fall 2015 or early 2016.

In addition, interested survey vendors must submit an application to the ICH CAHPS Coordination Team by 5:00 PM ET on January 31, 2015. Survey organizations that submit an application by January 31st and meet the requirements for becoming a CMS-approved ICH CAHPS Survey vendor, including participating in the Introduction training session, will be eligible to administer the survey beginning with the 2015 ICH CAHPS Fall Survey.

...
By ICHCAHPS on 12/24/2014
Registration is now open for the 2015 Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar training session. Note the following.

The Introduction training will be held on February 11, 2015 from 11:00 AM to 5:30 PM Eastern Time (ET). Each organization seeking to become an approved ICH CAHPS Survey vendor must designate a staff member to serve as its ICH CAHPS Survey Administrator; that person must register for and attend the entire session on February 11, 2015. See the link below to register for this training session. Registration for this training session will close at 9:00 PM ET on February 9, 2015. To register for the Introduction to the ICH CAHPS Webinar Training Session, please complete the following steps:

The vendor’s designated Survey Administrator must complete the online Vendor Registration form on the ICH CAHPS Survey Website. As part of the registration process, you will be asked to create a username and password to be used for accessing the private links on the ICH CAHPS website....
By ICHCAHPS on 12/24/2014
Registration is now open for the 2015 In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Vendor Update Webinar training session.

The ICH CAHPS Survey Vendor Update training will take place on Thursday, February 12, 2015 from 1:30 PM to 4:00 PM Eastern Time (ET). Survey vendors who wish to retain their status as conditionally-approved ICH CAHPS Survey vendors must have their designated ICH CAHPS Survey Administrator (SA) attend the entire session. The Registration form will close at 9:00 PM ET on February 10, 2015. We strongly encourage each ICH CAHPS Survey vendor to have all key ICH CAHPS staff, including data managers to attend this training session. All vendors who are using one or more subcontractors who have a significant role on the ICH CAHPS Survey must alert their subcontractors that they will also be required to register and attend the Vendor Update training session. Multiple people within an organization may attend the...
By ICHCAHPS on 11/14/2014
The In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Coordination Team is now accepting applications from survey organizations interested in becoming approved by the Centers for Medicare & Medicaid Services (CMS) to administer the ICH CAHPS Survey on behalf of in-center hemodialysis facilities. Survey organizations that meet the requirements for becoming a CMS-approved ICH CAHPS Survey vendor will be eligible to administer the survey beginning with the 2015 ICH CAHPS Fall Survey.

Survey vendors seeking to become a CMS-approved ICH CAHPS Survey vendor must complete the following steps.

Designate a staff member to be the vendor’s ICH CAHPS Survey Administrator. The Survey Administrator will complete the vendor registration and application process. The vendor’s designated ICH CAHPS Survey Administrator must complete the online Vendor Registration form on the ICH CAHPS Survey Website. As part of the registration process, you will be asked to create a username and password to be used for accessing...
By ICHCAHPS on 11/10/2014
Vendor Update Training Session: The next ICH CAHPS Vendor Update Webinar Training will be held from 1:30 – 4:00 PM Eastern Time (ET) on February 12, 2015. Each conditionally-approved survey vendor’s ICH CAHPS Survey Administrator is required to register for and attend this training. The update training registration form will be available on the ICH CAHPS website in early January 2015. Conditionally approved vendors can attend the Introduction to the ICH CAHPS Vendor Training on February 11, 2015 if they choose, but this is not required.

Upcoming Activities and Deadlines: The table below contains some key activities and deadlines related to the upcoming 2015 ICH CAHPS Spring Survey. A schedule for sampling and data collection for the 2015 Spring Survey will be announced within the next few weeks.

Activity 2015 Spring Survey Deadline to submit facility-specific supplemental questions for the 2015 Spring Survey for...
By ICHCAHPS on 10/1/2014
Important Information for Survey Vendor Organizations Interested in Becoming an Approved ICH CAHPS Survey Vendor

***Any survey vendor organization, not already a CMS approved survey vendor for ICH CAHPS, interested in applying to become an approved ICH CAHPS Survey vendor must notify the ICH CAHPS Coordination Team of their interest via email at ichcahps@rti.org no later than October 10, 2014.***

In-center hemodialysis (ICH) facilities that are eligible to participate in the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey are required by the Centers for Medicare & Medicaid Services (CMS) to contract with a survey vendor that has been approved and trained by CMS to administer the survey on their behalf. Starting in CY2015 and subsequent years, the ICH CAHPS Survey will be administered twice each year.

The ICH CAHPS Coordination Team is preparing for the semiannual ICH CAHPS Surveys that will be conducted in CY2015. This will include accepting and processing applications from survey vendor organizations and training those survey vendors to become a CMS approved ICH CAHPS Survey vendor. To become a CMS-approved ICH CAHPS Survey vendor, survey organizations must:

...
By ICHCAHPS on 8/13/2014

Questions asked by participants during the ICH CAHPS Survey Vendor Update Webinar training session that was held on July 17, 2013 and the answers provided are included here.

Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call (866) 245-8083 if you have any questions about the answers to these questions or need further clarification.

By ICHCAHPS on 7/15/2014

The training materials that will be used during the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Vendor Update Webinar Training Session that will be held from 1:00 to 4:00 PM Eastern Time on July 16, 2014 are available on the ICH CAHPS website at the following link.

https://ichcahps.org/Training/TrainingMaterials.aspx

All ICH CAHPS Survey vendors, in-center hemodialysis facilities and other organizations that registered to participate in the Vendor Update Webinar Training Session should have received an email message containing more information about the training session, including webinar and telephone connect instructions. If someone within your organization registered to participate in the Vendor Update Webinar Training session and you did not receive the connect instructions, please send email to to ichcahps@rti.org or call 1-866-245-8083 as soon as possible.

By ICHCAHPS on 6/6/2014
As noted in the announcement posted on May 13, 2014, all conditionally-approved ICH CAHPS Survey vendors are required to participate in the ICH CAHPS Survey Vendor Update Webinar training session that will be held on July 16, 2014 from 1:00 PM to 4:00 PM Eastern Time. Survey vendors and their subcontractors must register to participate in the training no later than 9:00 PM Eastern Time on July 9, 2014.

Your organization’s Survey Administrator must register for and attend the entire session. We strongly encourage all key ICH CAHPS staff to attend the training. Subcontractors who have a significant role on the ICH CAHPS Survey are also required to register and attend the training session.

Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call toll-free at 1-866-245-8083 if you have any questions about the upcoming ICH CAHPS Survey Vendor Update Webinar Training Session.

...
By ICHCAHPS on 5/13/2014
The purpose of this announcement is to alert ICH CAHPS Survey vendors that the Coordination Team will be holding an ICH CAHPS Survey Vendor Update Webinar training session from 1:00 to 4:00 PM Eastern Time on Wednesday, July 16, 2014. The update training session will cover changes to the ICH CAHPS Survey materials and protocols and procedures since the Introduction to the ICH CAHPS Survey training session was held on February 10-11, 2014.

Each survey vendor’s designated ICH CAHPS Survey Administrator is required to participate in the vendor update training session. ICH CAHPS survey vendors who will be using one or more subcontractors who have a significant role on the ICH CAHPS Survey must alert their subcontractors that they will also be required to attend the Vendor Update training session.

The online training registration form to participate in the ICH CAHPS Survey Vendor Update Training Session will be available on the ICH CAHPS Website on or before June 6, 2014. All ICH CAHPS Survey vendors and their subcontractors must register to participate in the Vendor Update Training Session no later than July 3, 2014. Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call toll-free at 1-866-245-8083 if you have any questions about the upcoming ICH CAHPS Survey Vendor Update Webinar Training Session.

...
By ICHCAHPS on 3/10/2014

Questions asked by participants during the Introduction to the ICH CAHPS Survey Webinar training session and the answers provided are included here.

Please contact the ICH CAHPS Coordination Team via email at ichcahps@rti.org or call (866) 245-8083 if you have any questions about the answers to these questions or need further clarification.

By ICHCAHPS on 2/3/2014
The agendas and presentation slides that will be used in the Introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey Webinar training session are now available on the ICH CAHPS Website.

The training materials can be accessed on the ICH CAHPS Website here. PDF versions of the presentation slides will be uploaded to the website later this week.

The Introduction to the ICH CAHPS Survey Training Session

Survey vendors interested in becoming a CMS-approved ICH CAHPS Survey vendor must register to attend the training no later than February 5, 2014. Note that the Introduction to the ICH CAHPS Survey training session is a two-part session. Session 1 will take place on Monday, February 10, 2014 from 8:30 AM-12:30 PM ET and from 1:30-5:30 PM ET. Session II will take place on Tuesday, February 11, 2014 from 8:30 AM-12:30 PM ET and from 1:30-5:30 PM ET. Participation in Session I and Session II of the Introduction to the ICH CAHPS Survey Webinar training is required for survey vendors seeking to become approved ICH CAHPS Survey vendors. Any subcontractors that will be used by survey vendors are also required to participate in both sessions. ICH facilities and other interested organizations are welcome to attend the Introduction to ICH CAHPS Survey training session, but participation is not required....
By ICHCAHPS on 12/18/2013
The CY2014 ESRD Prospective End Stage Renal Disease Prospective Payment System final rule requires in-center hemodialysis facilities to hire a CMS-approved survey vendor to collect and submit ICH CAHPS Survey data on their behalf. (Federal Register, December 5, 2013). Survey vendors interested in becoming a CMS-approved ICH CAHPS Survey vendor must register to attend the ICH CAHPS Survey Webinar Training Session, no later than February 5, 2014.

CMS will offer the first Introduction to the ICH CAHPS Survey Webinar training session on February 10-11, 2014. Vendors must complete both Session 1 and Session 2.

Session I, Monday, February 10, 2014, 8:30 AM to 12:30 PM EST Session I, Monday, February 10, 2014, 1:30 PM to 5:30 PM EST Session II, Tuesday, February 11, 2014, 8:30 AM to 12:30 PM EST Session II, Tuesday, February 11, 2014, 1:30 PM to 5:30 PM EST Please contact the ICH CAHPS Coordination Team via...
By ICHCAHPS on 11/7/2013

The first introduction to the In-Center Hemodialysis CAHPS (ICH CAHPS) Survey training sessions will take place on Monday, February 10, and Tuesday, February 11, 2014.

Online registration to participate in the webinar for Introduction to the ICH CAHPS Survey training will be available in early January 2014.

Please continue to monitor this website for an announcement indicating that training registration is open.