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Announcements

Revised - Final Data Collection Schedule for the 2019 ICH CAHPS Fall Survey

Jul 29

Written by:
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7/29/2019

This year, the Thanksgiving holiday falls on November 28, 2019, during the last week of November. As such, some vendors may have difficulties with mailing the 2nd Questionnaire (mail-only) or beginning phone follow-up (mixed-mode) for the 2019 Fall Survey on the originally scheduled date of November 29, 2019 (the day after Thanksgiving).

Below is a revised schedule for the 2019 Fall Survey that moves the start date for implementing the second wave of ICH CAHPS data collection from November 29, 2019 to the following week on December 4, 2019*. However, if vendors would like to use the originally scheduled date for this data collection event, this is permitted. The deadline for data submission will remain January 29, 2020 for both schedules.

REVISED 2019 ICH CAHPS Fall Survey Schedule

Activity Date
Submit New Facility-Specific Questions to CMS 8/9/2019
Deadline for Authorizing a Vendor for 2019 Fall Survey1 8/30/2019
Deadline (for vendors) to Review Vendor Authorization Report and Notify the Coordination Team of any Authorization Issues 9/4/2019
   
Sampling Window 4/1/2019–6/30/2019
Sample Files Uploaded on ICH CAHPS Website 9/27/2019
Vendors Attest to Receipt of Sample File 10/1/2019
Mail Prenotification Letter 10/18/2019
Mail 1st Questionnaire (mail only and mixed mode)/Begin Telephone data collection (phone only mode) 11/1/2019
Mail 2nd Questionnaire (mail only)/Begin phone follow-up (mixed mode) Original: 11/29/2019
OR
Revised: 12/4/2019*
Data Collection Ends 1/10/2020
Vendors Clean/Process Final Data and Construct XML File 1/11/2020–1/28/2020
Deadline for Submitting XML Data File to ICH Data Center 1/29/2020

1 Only ICH facilities that will be switching to a different survey vendor and those that will be participating in the ICH CAHPS Survey for the first time will need to complete the online vendor authorization form.