Revised - Final Data Collection Schedule for the 2019 ICH CAHPS Fall Survey
folder_openOther Announcementscalendar_todayPosted July 29, 2019
This year, the Thanksgiving holiday falls on November 28, 2019, during the last week of November. As such, some vendors may have difficulties with mailing the 2nd Questionnaire (mail-only) or beginning phone follow-up (mixed-mode) for the 2019 Fall Survey on the originally scheduled date of November 29, 2019 (the day after Thanksgiving).
Below is a revised schedule for the 2019 Fall Survey that moves the start date for implementing the second wave of ICH CAHPS data collection from November 29, 2019 to the following week on December 4, 2019*. However, if vendors would like to use the originally scheduled date for this data collection event, this is permitted. The deadline for data submission will remain January 29, 2020 for both schedules.
REVISED 2019 ICH CAHPS Fall Survey Schedule
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Activity
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Date
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Submit New Facility-Specific Questions to CMS
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8/9/2019
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Deadline for Authorizing a Vendor for 2019 Fall Survey1
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8/30/2019
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Deadline (for vendors) to Review Vendor Authorization Report and Notify the Coordination Team of any Authorization Issues
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9/4/2019
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Sampling Window
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4/1/2019–6/30/2019
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Sample Files Uploaded on ICH CAHPS Website
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9/27/2019
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Vendors Attest to Receipt of Sample File
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10/1/2019
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Mail Prenotification Letter
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10/18/2019
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Mail 1st Questionnaire (mail only and mixed mode)/Begin Telephone data collection (phone only mode)
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11/1/2019
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Mail 2nd Questionnaire (mail only)/Begin phone follow-up (mixed mode)
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Original: 11/29/2019
OR
Revised: 12/4/2019*
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Data Collection Ends
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1/10/2020
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Vendors Clean/Process Final Data and Construct XML File
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1/11/2020–1/28/2020
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Deadline for Submitting XML Data File to ICH Data Center
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1/29/2020
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1 Only ICH facilities that will be switching to a different survey vendor and those that will be participating in the ICH CAHPS Survey for the first time will need to complete the online vendor authorization form.