Guidance for Calling Hurricane-Impacted Areas for the 2017 ICH CAHPS Fall Survey
This email serves to inform ICH CAHPS Survey vendors that they should slow or stop their telephone survey operations as needed for clients that serve hurricane-impacted areas. Vendors may rely on their judgments and assessments about reduced calling in some areas marginally affected by the hurricanes. This request extends to both the telephone-only and the telephone portion of the mixed-mode survey, since CMS does not want vendors to telephone people who are living through stressful circumstances. This request does not extend to surveys conducted via mail. Note that this decision regarding slowing or stopping telephone survey operations on the ICH CAHPS only applies to hurricane-impacted areas defined by the Federal Emergency Management Agency (FEMA.)
If you decide to slow or stop telephone operations hurricane-impacted areas, please complete an Exceptions Request Form (ERF) and submit it to the ICH CAHPS Coordination Team. In the ERF, include the CCN of the ICF facilities for which you will be slowing or stopping telephone data collection operations.
Please contact the ICH Coordination Team via e-mail at firstname.lastname@example.org or call 1-866-245-8083 if you have any questions about this.