Updated ICH CAHPS Telephone Scripts Now Available
folder_openChanges to Survey Materialscalendar_todayPosted January 7, 2016

The ICH CAHPS Coordination Team has made one change to the ICH CAHPS telephone survey script in both English and Spanish. INTRO_2 now allows the telephone interviewer to introduce themselves and the vendor when speaking with the actual sample patient. The prior scripts only included this introduction in response to someone asking who was calling. This change should be implemented for the 2016 Spring Survey.

INTRO2     Hello, this is [INTERVIEWER NAME] calling from [VENDOR].  [ICH Facility Name] is taking part in a national survey to learn more about the quality of care patients receive from their hemodialysis center. Your name was selected at random from among people who receive in-center hemodialysis care by the Centers for Medicare & Medicaid Services to participate in this survey. The Medicare program and dialysis centers will use survey results to help improve the quality of hemodialysis care they provide.

Your participation in this survey is voluntary and will not affect your health benefits in any way. Your answers to the survey will be held in confidence and are protected by the Privacy Act. You can choose to answer any or all of the survey questions.

This interview will take about 16 minutes to complete. Please note that this call may be monitored or recorded for quality improvement purposes.

Please contact the ICH CAHPS Survey Coordination Team at 1-866-245-8083 or via email at ichcahps@rti.org if you have any questions.