Instructions for Changing Your Survey Vendor Using the Online ICH CAHPS Vendor Authorization Form
folder_openInformation for Dialysis Facilitiescalendar_todayPosted December 18, 2014

Instructions for Changing Your Survey Vendor Using the Online ICH CAHPS Vendor Authorization Form

All in-center hemodialysis (ICH) facilities that are switching to a different ICH CAHPS Survey vendor to administer the 2015 ICH CAHPS Survey must change their vendor authorization on the ICH CAHPS website. Failure to do so will result in your sample going to the wrong vendor and your new vendor not being able to collect and submit ICH CAHPS Survey data for your facility.

The Centers for Medicare & Medicaid Services (CMS) strongly recommends that you have a written contact with your ICH CAHPS Survey vendor before you complete and submit the online vendor authorization form on the website.

The steps for authorizing a different vendor on the ICH CAHPS website are as follows.

• Log onto the ICH CAHPS website.
• Go to your personal dashboard, click “Authorize a Vendor”. The system will then take you to the Authorize a Vendor page.
• Select the “Switch to a different vendor” option from the “Select Action” drop down list on the Authorize a Vendor page.
• Select your new authorized vendor from the vendor drop down list.
• Select the correct Beginning Survey Period for your new vendor. In this instance, you would select the 2015 Spring Survey.
• Do not enter an End Date for the new vendor unless you know that you will not be using this vendor for the 2015 Fall Survey.
• Select the CCN(s) of ICH facility (ies) to which the authorization applies.
• Click the “Submit” button

Note that the deadline for changing your vendor authorization on the ICH CAHPS website is 11:59 PM Eastern Time on February 15, 2015.

Please contact the ICH CAHPS Survey Coordination Team at 1-866-245-8083 or via email at ichcahps@rti.org if you have any questions or need more information about the ICH CAHPS Survey.