Beginning in calendar year (CY) 2014, ICH facilities must contract with a CMS-approved ICH CAHPS Survey vendor and have that vendor collect and submit ICH CAHPS Survey data to the ICH CAHPS Data Center on their behalf. The data submission deadline for Spring Surveys is the last Wednesday in July and the deadline for Fall Surveys is the last Wednesday in January.
After selecting and contracting with a CMS-approved ICH CAHPS Survey vendor, each ICH facility must complete the online “Authorize a Vendor” form, which is available under the For Facilities tab. A list of approved ICH CAHPS Survey vendors is also posted on the ICH CAHPS Survey website. All approved survey vendors will be required to adhere to ICH CAHPS Survey protocols and specifications described in the ICH CAHPS Survey Administration and Specifications Manual.