Asking Client Facilities for Preferred Facility Name
folder_openOther Announcementscalendar_todayPosted March 15, 2016

The name of each in-center dialysis facility (CCN) included on the sample file provided by the ICH CAHPS Coordination Team is the name specified on the CROWNWeb file as the facility’s “DBA” (During Business As) name. We provide the DBA name instead of the legal name as these can differ significantly; some sample patients might not recognize a facility’s legal name. In most cases, sample patients should recognize the DBA name that is provided to you on the sample file. However, we strongly encourage you to check with your facility clients to determine the facility name that patients will know or recognize. If that facility name is different from the DBA name, you should include it in the cover letters, mail questionnaires, and telephone scripts.

Please contact the ICH CAHPS Coordination Team at 1-866-245-8083 or via e-mail at ichcahps@rti.org if you have any questions.