Reminder to Review Your Vendor Authorization Report
folder_openFacility Participation Requirementscalendar_todayPosted August 11, 2015

All ICH facilities that will be participating in the 2015 ICH CAHPS Fall Survey for the first time and those that plan to switch to a different vendor must update their online vendor authorization form on the ICH CAHPS website by 5:00 PM ET on August 31, 2015. ICH facilities that have already completed the online vendor authorization and are not planning to change vendors for the 2015 Fall Survey do not have to update or change their vendor authorization form.

Please be reminded that survey vendors should review their Vendor Authorization Report on a frequent (at least weekly) basis between now and August 31, 2015 to make sure that all of their ICH facility clients, especially any new facility clients, have completed and/or updated the online vendor authorization. When reviewing your Vendor Authorization Report, please make sure of the following.

• The CCN for each of your facility clients appears on the report. If samples have been provided in previous survey periods for a facility under 2 different CCNs, make sure that both of the CCNs appear on the Authorization Report. If a CCN for one or more of your facility clients does not appear on the report, please contact the Coordination Team via e-mail as soon as possible.
• An End Date of Spring 2015 does NOT appear on the report for each CCN listed. If it does, please contact the facility involved and ask them to update the online vendor authorization form.
• You have a written contract to administer the ICH CAHPS Survey for every CCN that appears on the Vendor Authorization Report.

Remember that you must have a written contract with each of your facility clients. If there are CCNs/facilities on your Vendor Authorization Report with which you do not have a contract, please notify the Coordination Team as soon as possible to let us know that you do not have a contract with the facility. Failure to notify the Coordination Team that you do not have a contract with one or more facilities/CCNs listed on your Vendor Authorization Report may be grounds for termination of the vendor’s approval as an ICH CAHPS Survey vendor.

Please contact the ICH CAHPS Survey Coordination Team at 1–866–245–8083 or via e-mail at ichcahps@rti.org if you have any questions.