Information about Authorizing a Survey Vendor for the 2015 ICH CAHPS Fall Survey
folder_openFacility Participation Requirementscalendar_todayPosted July 28, 2015

As you may know, all ICH facilities participating in the ICH CAHPS Survey must have completed the vendor authorization form on the ICH CAHPS website to authorize their ICH CAHPS Survey vendor to administer the survey on their behalf. The online vendor authorization form that your facility submitted in 2014 or prior to the beginning of the 2015 ICH CAHPS Spring Survey is still valid UNLESS:

• your facility is switching to a different survey vendor to administer the 2015 ICH CAHPS Fall Survey; OR
• your facility entered the 2015 Spring Survey as the last survey period for which the vendor would administer the survey when you originally submitted the authorization form.

If your organization will continue to use the same ICH CAHPS Survey vendor that was used to administer the 2015 ICH CAHPS Spring Survey, you do not need to update the online vendor authorization form.

Any facility that is switching to a different ICH CAHPS Survey vendor to administer the 2015 ICH CAHPS Fall Survey must change its vendor authorization on the ICH CAHPS website. Failure to do so might result in a sample for the 2015 Fall Survey not being provided to your survey vendor.

The steps for authorizing a different vendor on the ICH CAHPS Web site are as follows:

• Log onto the ICH CAHPS Web site.
• Go to your personal dashboard, and click "Authorize a Vendor." The system will then take you to the Authorize a Vendor page.
• Select the "Switch to a different vendor" option from the "Select Action" drop-down list on the Authorize a Vendor page.
• Select the name of your survey vendor from the vendor drop-down list.
• Select the Beginning Survey Period for your new vendor. In this instance, you would select "2015 Fall Survey."
• Do not enter an end date for your survey vendor unless you know that you will not be using this vendor for the 2016 Spring Survey.
• Select the CCN(s) of ICH facility (or facilities) to which the authorization applies.
• Click the "Submit" button.

If your organization purchased/acquired one or more ICH facilities/CCNs since February 16, 2015 that served 30 or more survey-eligible patients in calendar year 2014, you must log onto the ICH CAHP website and complete the vendor authorization form for that facility.

Note that the deadline for changing your vendor authorization on the ICH CAHPS Web site is 5:00 p.m. Eastern Time on August 31, 2015. No changes to vendor authorizations will be accepted after that date and time.

Please contact the ICH CAHPS Survey Coordination Team at 1-866-245-8083 or via e-mail at ichcahps@rti.org if you have any questions or need more information about the 2015 ICH CAHPS Survey.