Quality Assurance Plan Submission Tool Now Available
folder_openOther Announcementscalendar_todayPosted February 20, 2015

The online Quality Assurance Plan (QAP) submission tool is now available on the ICH CAHPS Survey website. Survey vendors can access the Submit Quality Assurance Plan option under the “For Vendors” tab on the grey bar at the top of the website’s home page.

As a reminder, survey vendors that administered and submitted a data file for one or more ICH facility clients for the 2014 ICH CAHPS Survey must submit a QAP to the Coordination Team on or before 11:59 PM Eastern Time on March 11, 2015. Final approval as an ICH CAHPS Survey vendor will not be granted until after the survey vendor submits the QAP and it has been accepted by the Centers for Medicare & Medicaid Services. The QAP must then be updated and submitted annually on or before March 31 of each year thereafter and at any time the vendor has a change in ICH CAHPS personnel, capabilities, or systems that are used to administer the ICH CAHPS Survey

The QAP must describe how the survey vendor will implement, comply with, and provide oversight of all survey and data processing activities associated with the ICH CAHPS Survey. Survey vendors should organize the information in their QAP to conform to the sections included in the model QAP posted on the ICH CAHPS website, making sure that the QAP is paginated for ease of reference and review by the Coordination Team. More information about completing the QAP is provided in Chapter XIII of the ICH CAHPS Survey Administration and Specifications Manual, Version 3.0.

Please contact the ICH CAHPS Survey Coordination Team at 1-866-245-8083 or via email at ichcahps@rti.org if you have any questions about the QAP submission tool.