Model Quality Assurance Plan Now Available
folder_openOther Announcementscalendar_todayPosted January 23, 2015

The online Model Quality Assurance Plan (QAP) is now available on the ICH CAHPS Survey website. Survey vendors can access the Model QAP under the “For Vendors” tab on the grey bar towards the top of the Home page.

As a reminder, Survey vendors that were given “conditional” approval as an ICH CAHPS Survey vendor in calendar year 2014 must submit a Quality Assurance Plan to the Coordination Team on or before 11:59 PM Eastern Time on March 11, 2015. Final approval as an ICH CAHPS Survey vendor will not be granted until after the survey vendor submits the QAP and it has been accepted by the Centers for Medicare & Medicaid Services. The QAP must then be updated and submitted annually on or before March 31 of each year thereafter and at any time changes occur in staff, survey vendor capabilities, or systems.

The QAP must describe how the survey vendor will implement, comply with, and provide oversight of all survey and data processing activities associated with the ICH CAHPS Survey. Survey vendors should organize the information in their QAP to conform to the sections included in the model QAP, making sure that the QAP is paginated for ease of reference and review by the Coordination Team. More information about completing the QAP is provided in Chapter XIII of the ICH CAHPS Survey Administration and Specifications Manual, Version 2.0.

The QAP Submission Tool will be available on the ICH CAHPS website beginning February 20, 2015. Please contact the ICH CAHPS Survey Coordination Team at 1-866-245-8083 or via email at ichcahps@rti.org if you have any questions about the Model QAP.