Getting Started on the ICH CAHPS Survey
folder_openFacility Participation Requirementscalendar_todayPosted December 19, 2014

First time Participation in the In-center Hemodialysis CAHPS (ICH CAHPS) Survey

In-center hemodialysis (ICH) facilities that served 30 or more survey-eligible patients in calendar year (CY) 2014 must administer the ICH CAHPS Survey in the spring and fall of CY20151 to comply with quality reporting requirements for the 2017 payment year.

To participate in the survey, ICH facilities must do the following if they have not already done so.

1. Select and contract with one of the ICH CAHPS Survey vendors that have been approved by the Centers for Medicare & Medicaid Services (CMS). The list of CMS-approved ICH CAHPS Survey vendors is available here.
2. Designate a staff member to be the facility’s ICH CAHPS Survey Administrator (SA). For more information about the role of the ICH CAHPS SA, see information provided in Chapter III of the ICH CAHPS Survey Administration and Specifications Manual, which is available on the Survey Materials page of the ICH CAHPS website.
3. Register on the ICH CAHPS website here. When registering, your facility’s designated SA will create user credentials (username and password) that will allow him or her to access the private links on the ICH CAHPS website.
4. Complete the online “Authorize a Vendor” form on the ICH CAHPS website to authorize your ICH CAHPS

Survey vendor to collect and submit ICH CAHPS Survey data on your facility’s behalf. Please contact the ICH CAHPS Survey Coordination Team at 1-866-245-8083 or via email at ichcahps@rti.org if you have any questions or need more information about the 2015 ICH CAHPS Survey.