Important Reminder: Accuracy of Patient Contact Information in EQRS for the ICH CAHPS Survey
folder_openOther Announcementscalendar_todayPosted November 21, 2025

Dear In-Center Hemodialysis (ICH) CAHPS Facility Survey Administrators:

As you may know, the ICH CAHPS Coordination Team uses data from the End-Stage Renal Disease Quality Reporting System (EQRS) to draw a sample for each ICH CAHPS Survey. We then provide patient contact information from EQRS to your authorized survey vendor so that they can administer the survey on your behalf to the sampled patients from your facility.

After recent notification from a facility, we conducted a review of the 2025 ICH CAHPS Fall Survey sampling data and identified a small percentage of cases where the dialysis facility’s address was entered into EQRS as the patient’s home address. The use of the facility’s address in place of the patient’s home address can result in survey materials being mailed to the facility; this poses several concerns, including that the facility can determine which patients may have been sampled for the survey.

Accurate address information plays an important role in drawing a valid ICH CAHPS sample and to supporting sample patients’ ability to receive and complete the survey privately! We strongly encourage facilities to review their procedures for entering and updating patient contact information in EQRS and ensure that patient address data for October, November, and December 2025 (the sampling window for the 2026 Spring Survey) are complete and accurate.

Please contact the Coordination Team via email at ichcahps@rti.org or call 1-866-245-8083 if you have any questions.

Regards,
The ICH CAHPS Coordination Team